Lijiang Style Warmth

As a high incidence area of tourism complaints in China, the high number of complaints in tourism cities is nothing more than that the interest chain among scenic spots, travel agencies, tourists and the government is not straightened out, and the relationship between people is not harmonious.

An epidemic situation, so that the original simple and honest Yunnan people in front of foreign tourists, showing their true side.

Outsiders stranded

"Our common enemy is virus, we are close to Wuhan in Lijiang! What a warm city it is! Today is the fourth day of self isolation. " A thank-you note, written on a mobile phone at 3 a.m., was written by a teacher. His name is Li Zhi, a teacher of eleven Chongren junior high school in Qiaokou District of Wuhan city. On January 30, he and his family were detained in Lijiang as a tourist.

"What I miss most about Lijiang is that blue sky, white clouds and human feelings." This is the words of Tao Feng's peach mother after leaving Lijiang on charter plane.

"During the isolation of Lijiang for so many days, I also learned about some poor families in Lijiang mountain area. I want to do my best to help their children finish their studies, hoping that they can have better development, and I can repay Lijiang's kindness to us. " Another Yuzhong said.

"I don't want to bring any local specialties this time. In fact, I've eaten all of them. I'll bring people directly after that." On the night before leaving Lijiang, Chen Tian, a tourist from Hubei Province, was empty handed.

"I heard that someone is going to see the house in Lijiang?"

……

There are still a lot of it. After reading this article in the local media Lijiang, these sincere messages make people moved.

Cui Maohu, Secretary of the Lijiang municipal Party committee, responded when visiting the resettlement sites for stranded tourists: "all the tourists coming to Lijiang are our relatives. It is our bounden duty to receive all of you like relatives. Hubei and Wuhan are the relatives of Lijiang people, and they are all family members. I hope you can have a good life, good health and happy heart during your stay in Lijiang. If we encounter any difficulties, we should put forward them in a timely manner, and we will provide protection in time, so that we will not be frozen, starved or ill, and be healthy and healthy. "

A friend in need is a friend indeed. What did Lijiang do during the epidemic to "buy" the hearts of stranded tourists?

"Lijiang is the first city in China to take the initiative to shut down cultural, tourism and performing arts companies." On August 4, Yang Lingfang, deputy director of Lijiang Municipal Bureau of culture and tourism, recalled the early stage of the epidemic again, feeling a little helpless. From the evening of January 23 to the morning of the next day, the 2000 seat theater of love for the ages in Lijiang was closed, and performances such as impression Lijiang and snow mountain myth were all stopped.

January 24 is new year's Eve. "I remember rushing into the office in the face of gunfire." Yang Lingfang said that all performances in Lijiang were closed, and the next step was to refund tickets and call all travel agencies to inform tourists to return. More than 80000 tourists from Lijiang came here for the new year!

In the morning of January 25, all the people from the travel agency arrived. "Too hasty! There are pajamas and housewear, everything Yang Lingfang recalled with a smile.

Closing the show one day earlier means losing a lot of tickets for another day. Lijiang Municipal Bureau of culture and tourism knows this, but it is more important to let a large number of tourists leave as soon as possible.

At that time, Lijiang Municipal Bureau of culture and tourism was more worried that other states and cities in Yunnan had already closed roads, and Lijiang also had relevant plans. A little hesitation, self driving tour to find a way out to go to Lijiang, then Lijiang has become a "pocket bottom.".

Sure enough, Lijiang, which was closed one day later than other states and cities, still detained 2006 foreign tourists and was placed in 57 hotels. Among them, there are 802 tourists from Hubei Province and 555 from Wuhan.

There is a place to settle down, but for a long time, children do not have homework books and books to read. On the third day of staying in Lijiang Hotel, Zhang Jianhua, director of Lijiang Municipal Bureau of culture and tourism, and reporters from newspapers and radio stations were stationed in the wechat group built for stranded tourists.

Li Zhi still remembers that when he made a request in the group, Xinhua bookstore was closed due to the epidemic situation, and he didn't know when the online purchase could be delivered. But "director Zhang promised, he came to think of a way. In less than an hour, the book was delivered, and the winter vacation homework was on the top. It was specially told that it was for children. " Li Zhi wrote in his letter.

The Lijiang style warmth brought by an epidemic has moved all the stranded tourists.

During the outbreak

Li Zhenhui, the head of manletu Hotel, was very impressed. "The quality of these stranded tourists is very high. They usually take the initiative to clean their rooms, and even clean up their own dishes and chopsticks after meals. They feel that the staff are hard-working and want to reduce the burden of the staff as much as possible. "

Yang Lingfang told reporters of the 21st century economic report that the outbreak of the epidemic in January, cultural, tourism and entertainment enterprises closed their performances and tourists were advised to return. There was no complaint about ticket refund in Lijiang.

From being secretly interviewed by CCTV reporters, being exposed for many times, red card warning from the competent department to zero complaint, Lijiang and tourists have come together in the common adversity.

In times of crisis, hotels and travel agencies also feel the understanding and support from the government.

During the isolation period, Lijiang hotel charges 100 yuan per night. For high star hotels, this is undoubtedly upside down. "Lijiang Municipal Bureau of culture and tourism suggested that the Provincial Department of culture and tourism should have a policy of rewards and subsidies for hotels and inns that accept the guest's detainment. Some of them have been issued in July." Yang Lingfang said.

Lijiang Municipal Bureau of culture and tourism replied to the reporter of the 21st century economic report that since this year, Lijiang City has made overall arrangements for 30 million yuan of tourism development funds, temporarily withdrew the tourism service quality deposit of 92 travel agencies of 16.04 million yuan, reduced the housing rent of more than 100 million yuan, issued 7.8 million yuan of subsidies for the resettlement of stranded tourists, issued 16 million yuan of consumer coupons, and continued to implement the scenic spot tickets with half price Hui (the first phase of the city's nine state-owned scenic spots free tickets 65.3 million yuan).

"We invited the bank, collected all the policies into policy packages, and the Bureau of culture and tourism played a bridge to ease the capital flow problems of enterprises. One enterprise has obtained a loan of tens of millions of yuan from the bank. " Yang Lingfang said that under the coordination of various parties, Lijiang's travel agency was closed, but the basic wages of employees were paid as usual.

During the morning, I took part in the training of epidemic prevention and control. The basic salary is paid as usual. " On August 5, a young actor and Zhenqin from Lijiang Lishui Jinsha Performing Arts Co., Ltd. and a reporter from the 21st century economic report talked about that period of time, which seemed light and light.

Up to now, the resumption rate of class a scenic spots in Lijiang City has reached 88.9%, that of travel agencies has reached 100%, and that of hotels has reached 78.9%. According to Lijiang culture and tourism big data platform, the passenger flow increased from 1.5 million in February to 4.29 million in June. Group tours also increased from 444 provincial tours on June 10 to 895 on August 3.

Reflection on Lijiang Jedi under the severe setback of epidemic situation: what to play in the next ten years?

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