"Appointment Masks Pay No Delivery" Has Become A Major Complaint Problem.

Probably no one has ever thought that one day, masks can become the most popular single item of the whole nation. After the outbreak of the new crown pneumonia, masks can't be bought or stolen. As epidemic prevention and control tend to be stable, has masks become better now?

"I have set several alarm clocks, and every day Taobao has a batch of masks from shops." Ms. Zhang showed her alarm list to the China Commercial Daily reporter: "0 point kangaroo doctor appointment, 10 cotton sale, 11 point vibration mask, 15 point kangaroo doctor on sale..." She told reporters that recently, many e-commerce platforms have begun selling masks, which are cheaper than postage, and she has already grabbed one or two bags. "But it's still a bit hard. There are too many people buying, often sold out in a second." Ms. Zhang said.

Reporters in Taobao's "vibration medical disposable respirator" booking page to see, there are 519931 people to participate in the appointment, the price is 19.8 yuan after the ticket 10, but the limit is 3000. Robust Tmall flagship store does not regularly deliver goods. In the Tmall group's "steady fan group 20" group chat, people sometimes ask whether they will release the children's masks, disposable surgical masks and medical respirators, but little response. A group of members told reporters that the time of steady loading is not fixed, sometimes it is 10 in the morning, sometimes it is 9:10, and every time the goods are very few. "Group owners" (that is, the customer service of a robust flagship store) usually tells a group in a few minutes beforehand, but not all people pay attention to the news in groups in real time, and at the same time, they usually only put dozens of copies to fight for luck and speed. I've been staring at it for more than ten days. I either missed it or couldn't get it. "

Compared with the outbreak of the outbreak, masks are now "unable to buy" and become "impossible". For many consumers, the situation is much better. "At least now there is a sense of hope, this shop can not get to go to the next, so many channels can always buy a little." Speaking, Miss Zhang got the result of the lottery in the kangaroo doctor.

It is worth noting that many stores have launched similar sales models to sell masks. For example, in the cotton era, Tmall official flagship store had 339 yuan, 423.8 yuan and so on. Take the 423.8 yuan protection package as an example. The gift package includes ten adult medical respirators and one bag, ten children's respirators and ten bags of household masks, and three bags of household cotton and soft towel six bags. The Tmall flagship store has set up a "comprehensive epidemic prevention package area". There are six different price packages in the area. The products are mostly baby diapers, cotton napkins, wipes and other products. Each of the gift bags will give 20-30 medical masks.

Consumers Zhao told reporters that since the masks on the shelves are basically adult masks, children's masks are hard to get. She once focused on the protective package of the cotton era, but finally gave up the purchase. "In addition to the mask, I don't need other things, and the price is a little bit expensive." as of press release, the reporter has been looking for the Tmall official flagship store in the cotton era. Less protective clothing products.

However, even though sales channels have increased a lot, complaints related to masks have not decreased. Reporters in Sina's consumer service platform "black cat complaints" search keywords mask, get 8546 results, "no delivery", "no", "poor quality" is the main content of complaints. Recently, Baidu released the 2020 Baidu 315 search big data report also showed that during the epidemic, users complained most of the products were masks, "mask quality is poor", "buy masks when the pharmacies are not allowed to use the medical insurance card" "appointment masks pay no delivery" and so on become the main complaint.