Fujian Quanzhou: Online Shopping Clothing Shoes And Hats Complaints Increased By 30%

In January 30th, the reporter learned from the Quanzhou industrial and commercial bureau of Fujian province. In 2017, the 12315 institutions at all levels in Quanzhou handled 99838 kinds of consumer consultation, complaints and reports. Among them, 13446 complaints were filed. As of January 5, 2018, 13155 cases had been completed, 97.84% of them were completed, 30 million 271 thousand and 300 yuan was recovered for consumers, 1921 cases were reported, 1854 had been completed, and the rate of completion was 96.51%.

Clothing, shoes and hats complaints ranked first. According to statistics, in 2017, a total of 2451 complaints about clothing and footwear were accepted, accounting for 18.23%, an increase of 21.76% over the same period last year. Among them, there were 1828 complaints of buying clothes and shoes and shoes through the Internet, an increase of 34.91% over the same period, accounting for 75% of such complaints. There are 637 problems in advertising complaints, 636 quality problems and 428 after-sales service problems. It mainly includes advertising errors in clothing and footwear products; the quality of goods is not good; clothing appears pilling, deformation and opening in a short time; leather shoes are degumming, breaking the bottom and cross section; merchants do not fulfill the "three package" responsibility; they refuse to return goods on the grounds that consumers are not used regularly because of goods with quality problems; the false labels or labels of clothing origin, materials and grades are not clear; counterfeit and counterfeit famous brands.

The second place is traffic complaints, mainly based on household car consumption. According to statistics, in 2017, a total of 1571 complaints of automobile consumption were received, accounting for 11.68%, an increase of 4.45% over the same period last year, and the growth rate slowed down considerably compared with last year. The problems of consumers are mainly concentrated on: Automobile failures; contracts are not standardized; expressions of vague terms or ambiguous terms for vehicle delivery time and so on; compulsory tying of vehicle insurance or related supporting products; delays in the time limit for delivery; refusal or deliberate delay in consumers' demand for return or replacement; consumers are asked to increase their prices and cars on the grounds of tight supply of new vehicles; gifts are not materialize or materials, brands and written commitments do not match.

The third place is consumer complaints about telecom services, with mobile telecom services as a hot topic of complaint, and consumer disputes over broadband services are also gradually increasing. According to statistics, in 2017, 1444 complaints were received from mobile telecom services, accounting for 10.74%. Complaints mainly include: after downtime or cancellation of business, the charges are still deducted; the smart phone is "online", but does not use the flow; however, the network signal is not stable; the fee is not returned according to the contract, and the recharge amount has not yet arrived.