Why Is The Jingdong Demanding Rectification By The Court?

Mr. Fan is in.

Mall to buy Jingdong self run

After the dispute, the Jingdong, Beijing Jingdong, referred to the court, but learned in the lawsuit that "self run" means Jingdong group, the main body of sales is "Hai Hai Rong" company.

The company is not eligible defendant, the prosecution was dismissed.

According to the world clothing and shoe net, Chaoyang Court held that "Jingdong self operation" had misled consumers, and then issued a letter of judicial recommendation requiring Jingdong to improve.

In May 2016, Mr. Fan bought four real time watches from Jingdong mall in Jingdong mall, and the total price was 147759 yuan.

At the time of purchase, the webpage description shows that the mirror material is sapphire crystal, but after receiving the goods, it is found that the mirror material is sapphire crystal glass.

Mr. Fan said he immediately contacted customer service consultation of Jingdong e-commerce company, but did not get a reply.

Fan believes that the website publicity constitutes fraud, so Jingdong e-commerce company filed for court, asking for a refund of 147759 yuan, compensation for the detection fee of 400 yuan, at the same time 3 times the compensation 443277 yuan.

However, what Mr. Fan did not expect was that Jingdong's self operated products were not sold by Jingdong e-commerce companies.

The court held that Mr. Fan Xian bought the Jingdong proprietary products, the main selling agent was Jingdong Hai Rong company, Jingdong e-commerce company was only the owner of the network trading platform, it has publicized the name, address and effective contact mode of the seller through the form of electronic invoice. The invoice of the product purchased by the company can be identified as known to the seller, and there is no evidence that the e-commerce company knows or should know that the seller infringes the legitimate rights and interests of consumers by using his platform. Therefore, Mr. Fan should claim compensation from the company.

In October 2016, Chaoyang Court dismissed Mr. Fan's prosecution first.

After the sentencing, neither side appealed.

In the case trial, Jingdong e-commerce company once said to the court that "self operated" is Jingdong group instead of Jingdong mall, and the specific sales main body is determined by the Jingdong group according to the order situation.

In this regard, the court held that the blur of the sales main body would infringe the consumers' right to know, making consumers lack a clear understanding of the relative parties when concluding the sales contracts.

Under the current sales mode, consumers can only know the real situation of sellers by invoicing the application, which has obvious flaws.

There are no sellers' information on the merchandise sales page. It is easy to mislead consumers through the form of invoice disclosure. In the case of disputes, it is easy to cause errors in the prosecution subjects, resulting in a waste of judicial resources.

In addition, the Court pointed out that Jingdong e-commerce company's inspection and monitoring functions were not in place.

In December 2016, Chaoyang Court issued judicial advice to Jingdong e-commerce company, and suggested that the company make a clear explanation of the proprietary concepts such as "self run" in the prominent position of the website.

At the same time, the court recommended that Jingdong earnestly implement the monitoring and inspection system, conduct unified online training for all sellers, increase supervision, and establish a dispute resolution system in line with the characteristics of online trading platform, deal with consumer complaints promptly, and implement the system of first asking and compensation for consumer links.

At present, Jingdong replied that it will improve the disclosure of proprietary products, plus screening before major events and business control.

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