Jingdong Was Accused Of Bribery, The Chief Of Industry And Commerce Bureau, "Zero Yuan Shopping" Was Reported.

Jingdong was accused of bribery, and the chief of industry and Commerce Bureau was reported to be "zero yuan shopping". BOE responded to reporters that Jingdong has sent complaints handling personnel in accordance with the relevant administrative department's process, and if relevant departments carry out investigations, Jingdong will cooperate with relevant work.

Wang Moufeng, chief of Commerce and Industry Bureau, was accused of shopping in Jingdong mall.

On the afternoon of October 10th, Wang Hai, a professional counterfeit man, reported on the real name of Jingdong mall on micro-blog. In his report, Wang Hai claimed that "Jingdong mall staff posing as an official of the industry and Commerce Bureau handled the complaints and complaints of consumers in the industrial and commercial bureau, and the consumer protection section chief Wang Moufeng of the Beijing industrial and commercial bureau development branch was free from shopping in Jingdong mall."

In response to Wang Hai's first report,

Responded to reporters that Jingdong, in accordance with the process of the relevant administrative departments, sent complaints handling personnel to settle in order to simplify the information pmission link; in response to the second reports, Jingdong relevant responsible person responded that, if the relevant departments carry out an investigation, Jingdong will match the relevant work.

Yesterday, the Bureau of economic and technological development of Beijing industrial and commercial bureau said that the relevant facts are being understood and will be handled according to the law according to the evidence and facts, and the relevant progress will be announced in due course.

Report one

"Settled" industrial and commercial bureau Jingdong to deal with complaints on its own?

Wang Hai said in the report, "Jingdong mall employees posing as civil servants in the Beijing industrial and Commercial Bureau Development Zone Branch consumer protection branch is responsible for handling complaints and reports, consumer reports and complaints are handed directly to the Jingdong mall."

Wang Hai told reporters that according to his understanding, the "business department" who was stationed in the industrial and commercial bureau of the Development Zone in the Jingdong mall was responsible for reporting the plateau, and the complaint was called Zhou. The two floors of the industrial and commercial bureau were next to the staff of Jingdong, "at least three or four people".

An internal staff member of Jingdong told reporters that Zhou is indeed a staff member of the business department of Jingdong mall, but he has not yet found any information about the plateau.

Reporters call Zhou fan, the other number is displayed as a turn off, one for the empty number.

Wang Hai said that in order to further verify the situation, in October 9th, Wang Hai himself went to the industrial and commercial bureau of the development zone.

From a video provided by Wang Hai, in the front desk of the industry and Commerce Bureau, Wang Hai consulted the staff and said that he wanted to find someone from Jingdong. The staff asked who to look for it. Then Wang Hai said he wanted to find Jingdong who was in charge of complaints, asking whether it was on the two floor, and the staff said yes.

"Jingdong has a large number of complaints and reporting cases, only more than 3000 in 2013 alone, and the total number of industrial and commercial bureaus in the development zone is only about 30 people. We can not rush to employ temporary workers or other personnel to help deal with cases. We can understand."

Wang Hai said, "but if it is Jingdong mall employees to enter the office of the industrial and commercial bureau consumer protection office, this is to let the informants handle complaints and reporting cases, which do not meet the relevant requirements, nor can effectively protect the privacy of whistleblowers."

"Is the office space in the industrial and commercial bureau free to rent to Jingdong or to collect fees? Is every enterprise in the area settled or only Jingdong?"

Does it meet the requirements? "Wang Hai said, which is what they want to know now.

Jingdong response

Personnel stationed for quick handling of complaints

In response to Wang Hai's above report, the Jingdong responsible person responded that in order to improve the handling efficiency of consumer complaints, Jingdong sent the complaints handling personnel in accordance with the relevant administrative department's process to simplify the information pmission link.

The relevant administrative departments distribute the necessary information to the Jingdong in accordance with the law, and the Jingdong personnel deal with them in a timely manner and respond to the administrative departments at the fastest speed. The aim is to establish a mechanism for handling complaints quickly, solve the consumer problem quickly and enhance the experience of Jingdong customers.

Report two

Jingdong is alleged to be in charge of bribery and consumer protection chief "zero yuan shopping"?

Among the second reports of Wang Hai, there are some pictures. Wang Haisheng called the picture "the shopping order of Wang Moufeng in the Jingdong mall, which is the head of consumer protection section of the Beijing Development Bureau of the industrial and commercial bureau. The actual payment is 0 yuan."

Reporters found that in Wang Hai released several orders basic information, the consignee name in addition to Wang Feng, but also Liu Xiuying and Liu Baoxia.

Wang Hai said it was not clear what the relationship between Liu Xiuying and Liu Baoxia was to Wang Moufeng.

On some shopping documents provided by Wang Hai, the reporter found that Wang Moufeng's customer level was "gold medal customer", and the products purchased were LCD TV, mobile phone, paper towel, clothes, etc. the maximum amount of several orders was 6105 yuan.

Of the 7 published orders, 5 were order status, two were "pause" and "wait for payment".

Multiple shopping documents show that "gift card" and "gift card" are used.

After the cancellation, the actual payment amount for the order is 0 yuan.

In addition, the receipt address of multiple documents is "room 211, No. 4, Zhonghe street between Daxing District Wuhuan and six ring road, Beijing". This address is consistent with the address of the branch of Beijing economic and Technological Development Zone of the industrial and commercial bureau.

Wang Hai told reporters that Wang Moufeng's shopping documents on Jingdong were provided by the insider. "The amount of consumption on these bills adds up to about 70 thousand yuan, but the actual amount of payment is 0 yuan. We suspect that Wang Feng is suspected of taking bribes."

The reporter called Wang Moufeng on the basis of the evidence in the report, but the number has been displayed "on the phone."

Wang Hai told reporters that in October 9th, he had submitted the reports to the Beijing municipal procuratorate and was waiting for a case to be dealt with.

Jingdong response

Will cooperate with relevant department's investigation.

In response to the report of "zero yuan shopping" of Jingdong staff in the Jingdong mall, the responsible person in Jingdong responded that some netizens reflected shopping information of a department, and if relevant departments carry out an investigation, Jingdong will cooperate with the relevant work.

Industrial and commercial statement

Knowing that the relevant facts will be handled according to law.

The forty-first provision of the "network paction management measures" stipulates that the illegal activities of online commodity trading and related services shall be under the jurisdiction of the administrative department for Industry and commerce at or above the county level where the illegal occupation occurs.

The reporter inquired the official website of the national enterprise credit publicity system. It was learned that the address of the Jingdong mall is B168 room 2, building 99, fourteen Chuang street, Beijing economic and Technological Development Zone. According to the above provisions, consumer complaints such as Jingdong mall are governed by the Beijing economic and Technological Development Zone Branch.

Beijing industrial and Commercial Bureau Economic and Technological Development Zone sub Bureau official responded to Wang Hai, "is understanding the relevant facts, will be dealt with according to the law according to the evidence and facts, the relevant progress will be announced in due course.

Welcome to provide relevant materials in order to facilitate the smooth development of the verification work of the sub Bureau.