The Perfect Voice Of The Electricity Supplier Needs Self Practice.

The lack of voice, inhibition, promotion, and frustration is a common problem for many telemarketing staff. Their service is like a typical call station or directory enquiry station, with a flat tone and a single tone, which makes it impossible for people to feel welcome and attention from every customer.

Of course, there are a number of reasons for this phenomenon: first, keep repeating.

Telemarketing customers face too many customers, often say the same words, and then they lose enthusiasm.

Second, because it is not face-to-face, lack of facial expression feedback will also lead to the loss of the telemarketer.

The ways to overcome are: first, imagine that the other person is a specific image sitting opposite you. You are talking with this image instead of calling.

Second, recognize some key words and raise their intonation appropriately.

There are two standards for greeting: one is "three segments": "good morning, I am Huang Gu, I am glad to serve you", and the other is "four paragraph": "Hello, XX company, I am Huang Gu,

".

Your enthusiasm has no room for expression in such greeting. If you leave a good first impression on your customers, customers will have further interest in communication.

A show of enthusiasm is usually linked with a smile. If you haven't formed a natural smile habit and try to practice yourself, here are two ways: first, ring the phone as a start signal, so long as the bell rings, the smile starts.

Second, look at the mirror, so that every time you smile, you can reveal at least eight teeth.

If your smile can always be with you

Your voice will be warm and confident.

Too fast and too slow speech speed will give customers a variety of negative feeling space.

Speaking too fast, customers will think you are a typical salesperson.

Too slow, customers will be impatient with you, and wish to say goodbye to you early.

Therefore, it is necessary for telemarketing staff to carry out sound management with unpleasant and slow speaking speed.

In addition, there are two aspects to note: first, the speed of speech varies from customer to customer, that is to say, customers who are fast speaking or slow speaking are trying to get close to them.

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Second, the speed of speech varies from content to content, that is to say, when it comes to something that customers may not be very clear about or important to them, they can slow down appropriately so as to give customers time to think and understand.

Keeping the moderate volume will greatly increase the interest of customers in communicating with you.

If your voice is weak and your customers can't hear you clearly, the distance between you and your customers will be dragged away.

When customers ask you to say "please speak louder", you know that he has less interest in communicating with you.

Conversely, if your voice is too loud, it will bring a lot of annoying murmur, such as your wheeze, computer keyboards and other annoyance.

To a large extent, pitch is determined by the vocal characteristics of individuals.

Too high or low pitches make people uncomfortable, especially for customers who feel uncomfortable about the interaction between gender and pitch, that is, men's voice is thin and women's voice is rough.

However, proper practice can make the pitch tend to be moderate.

A telemarketer with this problem can take the following exercises: keep your posture comfortable, breathe smoothly, do not raise your head too high or press too low, try to make your voice fall in the middle of pitch and increase or decrease according to the content of expression.

Surveys show that in telemarketing, when customers do not hear a sentence, they will not ask the salesperson to repeat it most of the time.

Therefore, in order not to let customers miss important information, in the process of telephone communication with customers, telemarketing staff should pay attention to the following three points: first, Putonghua, accurate articulation and clear pronunciation.

Second, do not eat gum, drink water, change posture to find things while talking, and avoid speaking indistinctly.

Third, ask questions appropriately to ensure that customers understand, for example, "can you hear clearly?" or "do you understand what I said?"