How To Get Along With Customers

　　 Scenario 1: The shopping guide suggested that the customer try on clothes, but the customer refused to accept it Shopping guide proposal

Correct response (three quarts and guiding action):

You are really insightful. This dress is our new style and best seller. With your temperament, I believe that the effect will be good after wearing it. Please! This way, please.

(If the customer still doesn't take action) Miss, it doesn't matter whether you buy it or not. I really want to serve you well, and choose clothes and clothes. Only a lady with temperament and taste like you can match this dress.

This dress was delivered yesterday new pattern You are lucky to be the first person to try it on.

　　 Scenario 2: The shopping guide warmly receives the customers who come to the store, but the customer coldly replies: I'll take a look

Correct response (communicate from the customer's point of view)

Yes, sir. You must know more and compare more when buying clothes. It is the best to suit yourself. What do you like to wear (type, style, color, etc.) clothes in general?

　　 Scenario 3: The customer likes it very much, but the companion said: I think it is normal or I will go to another place to look around.

Correctly respond (value and respect the companion, three quarts, and customer And their companions)

(To the companion) This gentleman (lady), you are very attentive to your friends and have a unique opinion on clothes. It's nice to have friends like you. I believe you know your friend very well. Could you please join me in selecting a suit for your friend?

　　 Scenario 4: The customer is worried about the quality problem, and no matter how to answer it, they are not very confident.

Correct response (distrust of products is actually distrust of shopping guides)

Sir, you can rest assured that our products are produced in accordance with the production requirements of the national authoritative department and under the strict supervision of the quality inspection department of our company.

Sir, I am very responsible to tell you that if you find a counterfeit product in our store, we will compensate you by 10 times. If it is because of the non-human quality factor, we will deal with the goods in strict accordance with the "San Bao Law".

　　 Scenario 5: I will go home and discuss with my wife. Let's talk about it after consideration

Correct response

Wow, sir, you are really a good man with passion and intention. I believe that your wife must be very happy because you respect her opinion so much. It doesn't matter, sir. After all, she is the person you trust most. However, if I were you, I would bring my favorite things back to the person I trust most for reference. If it is inappropriate, I would always bring them back for exchange.

Scenario 6. When you sell clothes, you all agree that Grandma Wang sells melons

Correctly respond (from the standpoint of brand and customer image, communicate in a responsible and sincere manner)

Yes, I can understand your feelings. If I were you, I would feel the same way. However, what I have just introduced to you is the personal experience of customers' friends. A few days ago, a regular customer bought one himself and brought another to his friend. I believe you won't doubt it if you wear it.

Yes, I can understand your feelings. If I were you, I would feel the same way. What suits you is the most important. I have received professional training and am your clothing consultant. We will be responsible for your image.