Software Project: Actively Communicate With Customers.

The role of communication for executives is to let them know whether the project has been moving forward according to the objectives, whether the progress of each stage is smooth or not, what the reasons for the normal operation of the project are, and what resources need to be helped.

When communicating with executives, the first advantage is that executives often listen to reports and know the progress of projects. They can arrange feedback checks to see if they have the progress made by the project. Once these goals are recognized, the final requirement for the senior executives to sign and confirm is in good order.

Reporting skills to executives is concise, realistic, objective and reasonable.

The middle level is often the main driving force and practical executor of the project, and it is often the most important requirement for the specific business needs. They are most clear about the actual operation process of the enterprise, the most specific requirements, and the acceptance of the project without the consent of the middle level is often not easy to do.

Often only through early business research.

The goal has a large and macroscopic understanding, but how to refine and implement it is not a one-step process.

Therefore, in the whole project process, the two project teams must communicate with each other, especially the middle level communication, so that we can get to know each other more and more deeply and finally reach agreement.

Communication with grass-roots units is mainly concerned with the end-users, regularly communicating with the end-users, eliminating some grievances, and enabling users to persist in using them. This time, it is often found that many users are really very easy to get along with, although there are still many things to improve, but once they are approved,

Instead, we will try our best to help push the project forward.

At present, every project manager is required to fill in a detailed monthly project report, reflecting the progress of the project, the deviation from the plan, the content of the project completed, the manpower input, the existing problems of the project, and the expected progress of the project next month.

The monthly progress report will be submitted to the head of the Department, the project management center and the general office.

Similarly, it is necessary to work out targeted actions.

The monthly and even weekly reports reflect the relevant information to the responsible person and the relevant senior officials.

You can send e-mail first, and then the phone will be received and orally briefed, especially the senior management. Don't think that it is equal to others to see it. You must follow up the report once again, and ensure that the leaders in all aspects of the project have a good idea of the progress of the project.

In the course of the project, attention should also be paid to the accumulation of peacetime conduct, such as honesty and principles.

There are three main points: 1) don't promise anything you can't do; 2) promise things must work hard; 3) everything you do is a little bit progressive.

According to these three things, even if there are always some inconvenient things in the process of using the system, users will slowly accept a slightly longer response cycle. They will also use more positive views to see the current problems, and believe that the problem will be answered by some people, and it will also be resolved.

Thus, a harmonious relationship between sellers and customers will be formed.