Is The Design Defect A Quality Problem? 3000 Yuan Brand Clothing Can Not Be Washed.

Yesterday, Mr. Tian asked the salesman how to clean the dress with his more than 3000 multiple clothes.

3000 yuan to buy one.

After wearing several times, Mr. Tian is going to dry clean, but the dry cleaning shop staff said that according to the washing label, it can not be washed or dry cleaned. If dry cleaning is not necessary, it can not guarantee that clothes will not be deformed after washing.

Mr. Tian is puzzled: the clothes bought by more than three thousand yuan are disposable.

I can't wash this clothes, it's a good knot.

Tian said, in January 2014, he was in a family in Xi'an East Street.

Spent more than three thousand yuan to buy a man's coat, coat inside is Rex rabbit hair, collar is mink hair.

After the Spring Festival, he put it away in a few days.

In recent days, he took out this dress and wanted to send it to dry cleaning.

The staff of the dry cleaning shop said that the label of the clothes could not be washed or dry cleaned. If Mr. Tian had to wash it, it needed 180 yuan, but they did not guarantee that the clothes would not be deformed after washing.

At 1 o'clock yesterday afternoon, at the door of the clothing store in East Street, Mr. Tian took the overcoat, the washing items in his coat pocket, and explained that it was not allowed to be dried or dried. The fur parts should not be dry cleaned, not washed, ironed, and not baked.

Mr. Tian said that the inner liner of the garment could not be disassembled and washed. He searched the shop and called the customer service in Xiamen headquarters. The other party sent him to Xiamen headquarters for maintenance, but he needed to take the freight back and forth.

A staff member of the store said that the headquarters said that this high-end clothing should be cleaned by a senior leather care shop. The specific way is to wrap things inside the skin and then clean the outside.

In this regard, Mr. Tian said that he had consulted leather care shops on the Internet, and that professional care was only 800 yuan at a time, so he could not afford such a price.

Yesterday afternoon, Mr. Tian went to the specialized leather care shop in the shopping mall for consultation. A staff member of a shop said that if he had to deal with it, he could only scrub the outside of the clothes for 380 yuan.

The reporter contacted the brand clothing Xiamen customer service. They said they did not know the specific washing methods, and suggested that they should get professional cleaning shops.

Testing experts believe that clothes have design defects.

Zhou Ying, a testing inspector of Shaanxi Fiber Inspection Bureau, said that the state has standard requirements for textile maintenance labels, and the maintenance signs should be explained in terms of maintenance methods, such as how to wash, how to dry, and the way of marking washing can not be contradictory.

Fur belongs to Animal Plush fiber, it is protein fiber, acid and alkali resistant, can not be washed with alkaline detergent.

Zhou Ying said that Mr. Tian's clothes can not be disassembled inside.

It can not be dry cleaned, and it is difficult to clean the outer layer by wrapping the inner liner without damage, because it is hard to ensure that the detergent that will not wash the outer layer will not penetrate into the inner layer.

The outer layer of the fabric is marked with a coating, but it does not indicate any coating. Some of the coatings will harden and crisp after the dry cleaning agent, which makes it difficult to clean and maintain the clothes in the later stage.

If the washing requirements of the inner and outer layers of garments are different, they should be designed to be detachable.

Is the design flaw a quality problem?

Mr. Tian asked the store to undertake the requirements for later cleaning and maintenance services. The staff of the store said that if they were concerned with the quality of clothing, they could coordinate with the headquarters, but it was difficult to wash them and not to be responsible for the quality of clothes.

According to quality inspectors, this is really hard to define. From the broad concept of quality, it does not conform to the national standard. It is the quality problem. But from the narrow sense of quality concept, it is not in the scope of the replacement or return of the "three package" requirement of the quality of textiles and clothing in Xi'an, and the identifier, the type and the actual discrepancy are exchangeable.

Mr. Tian has bought clothes for nearly a year, and shopping tickets have not been preserved.

In this regard, Mr. Tian said, this is also a money to buy lessons, after buying high-end clothing, we should learn to read labels, ask more about cleaning and maintenance methods, so as not to buy trouble.

Know more

Close fitting clothes can not be dry cleaned.

It is a traditional custom to wear new clothes for new year's day. It's almost new year's Eve. Clothing sales are also coming to the peak season. The inspection personnel of Shaanxi Fiber Inspection Bureau remind consumers that when buying clothes, especially when buying high-end clothes, they must learn to read labels and understand washing methods, so as not to create unnecessary troubles or losses.

Zhou Ying said that the price of wool, cashmere and fur clothing is high, and that later care and maintenance are more troublesome and costly.

In addition to the tag, each manufacturer has permanent labels, including the contents, specifications and maintenance methods of the fabric. This label can be washed, so it is also called "water washing standard".

Wool, cashmere and fur clothing contains animal hair fiber, which needs to be cleaned with neutral detergent. If dry cleaning is needed, it should be asked whether ordinary dry cleaning can be done or professional dry cleaning is needed. The wrong washing method will shorten the service life of clothes.

Inspectors said that during the testing process, there were consumers who complained about the purchase of high-grade underwear actually called for dry cleaning. This is a common sense problem. Close clothing can not be dry cleaned, because dry cleaning agents are harmful to the body. If the volatilization is incomplete, there are residues, and then close to the body, it will cause skin discomfort.

High grade underwear logo dry cleaning, there are businesses in order to exempt from liability, worried consumers incorrect washing methods, resulting in product deformation caused complaints.

In this regard, the state also has the relevant standard requirements, infant clothing and body clothing can not be dry cleaned.

Not all clothing is suitable for softeners.

Yesterday afternoon, in the two shopping malls near the clock tower in Xi'an, a reporter interviewed found many underwear with higher price, but did not find underwear requiring dry cleaning.

A salesperson of a brand underwear salesperson said that many consumers do not look at labels when they buy clothes, nor do they look at them. But they ask whether clothes will be deformed and shrink after washing. They will introduce general knowledge of washing to consumers, and manufacturers will regularly train them.

The salesperson said that now many underwear is not cotton, and many have added Lycra, spandex and other fibers, because all cotton is easy to deform, and some consumers especially like to use softeners when washing. If they are all cotton or wool or cashmere products, the clothes will become soft and fluffy after using softeners. However, the underwear, bra, plastic clothing and other non cotton clothing sold on the market will destroy the elasticity of the fiber itself and soften the clothes after soaking with softeners.

Zhou Ying said that softener is a surfactant, it can also play the role of anti static, whether it is necessary to use softeners, consumers should be based on the applicable range of softener on the packaging, not all clothes are applicable.

Related news

How to deal with the problem of "not dry cleaning nor washing"?

According to media reports, in 2010, a newly opened dry cleaning shop in Zheng Dong New District, Zhengzhou, Henan, received a coat of more than 20 thousand yuan, marked "can not be dry cleaned, not washed", but careless salesmen only saw "can not wash", resulting in serious overcoat and more than 10 thousand loss, causing dry cleaners to close.

Subsequently, the Zhengzhou Association of washing industry met to discuss how to wash clothes that cannot be washed or dry cleaned.

After discussion, we decided to draft and promulgate the Zhengzhou standard for the washing industry.

People in the Zhengzhou Municipal Bureau of Commerce believe that if there are local standards in the washing industry, they can play two roles: one is industry self-discipline, because the responsibilities are clear and not wrangling; secondly, delineating stars can promote healthy competition in the industry.

As early as in 2005, Guangdong drafted the two local standards of Guangdong, namely the "commercial laundry washing service quality specification" and "washing and washing enterprise grading and grading requirements". The Guangdong Laundry Detergent Association is the main drafting party.