How Can Clothing Guide Customers Retain Customers?

　　 1, too many customers

During the holidays, the clothing stores are full of customers, and the shopping guide can not afford to rush. They can not just greet their customers at the moment, greet them with other customers, nod and smile and say "welcome." If the purchase can be completed in a short time, we must first fix it. If you have spare colleagues, you can ask them to help.

　　 2, work closely with colleagues.

It is very important to understand the play when shopping, so that the guest can get a psychological satisfaction. For example, when customers are hesitant, they should cooperate with each other to play a role in adding fuel to the flames. When dealing with customers' complaints, they should cooperate with each other to solve the problem satisfactorily. When communicating with customers without any topic, they should also give themselves a step in time to exchange for another shopping guide.

　　 3, treat tourists

Many people do not want to shop in shopping malls. They just visit or ask questions. They can not feel left out. They must be "welcome to three points" and have the same warm hospitality. When necessary, introduce the hot products and the current sales promotion activities in the clothing store. Promote Their own service, send some promotional materials to the clothing store, so that customers can help the clothing store to advertise.

　　 4, deal with finding fault customer

Sometimes there are some unreasonable customers in the shopping guide. Avoid quarrelling with customers, still patiently and enthusiastically explain to customers, try to communicate and remember that guests are always right. Really can not handle, timely reflection to the higher authorities.

　 5, commodities Shortage

Unfortunately, when a customer wants a product that is out of order, it is suggested that customers replace other substitutes and introduce reasonable substitution between them. If customers insist on goods that are out of stock, leave the customer's contact telephone and deposit, and notify the customer promptly when the goods arrive.

Shopping guide is a university question. An excellent shopping guide can enhance the image of the enterprise and retain a large number of loyal customers. Shopping guide should constantly learn from his work, sum up his experience, read more books on marketing and psychology, grasp the skills of shopping guide, and gradually train himself.