Is Shopping Guide Lazy Or Attitude?

The phenomenon of shop clerks laziness exists in almost every store. If the manager ignores the clerk's laziness, will he not allow this phenomenon to continue to spread? How should we deal with the problem of laziness?

Clerks' laziness is manifested in the fact that salespersons are less efficient or less efficient, but this phenomenon is not caused by laziness. Clerk "lazy" is mostly five kinds of "causes": one is not to do; two is afraid to do; three is unwilling to do; four is unable to do; five is not doing well. For this reason, if a shop keeper wants to solve the problem of salesman's "laziness", he must not force himself to exert pressure on himself. Only when he treats the "lazy" behavior separately, can he better remove the "sick root".

　　 Can not do

Most of them are the lack of knowledge and understanding of the nature of the work done by shop assistants, and I don't know where to start. For example, the lack of ability and quality of the shop assistants leads to incompetence, or the store manager does not know enough about the shop assistants, and the work arranged is beyond the salesperson's ability. To solve this problem, the store manager should stick to the principle of "putting the right person in the right position" when he posts and adjusts his staff position, and actively guides and assists shop assistants in various ways to improve their own quality and broaden the scope of their work.

　 Dare not do

The salesperson is worried when he receives a new task, and he dare not throw away his burden. Either the shop assistants lack confidence in themselves, or the definition of responsibilities and responsibilities in the store management system is not clear. To this end, for the new store manager, we must first understand the public opinion and the people's feelings, and straighten out the relationship of responsibility and responsibility in the store system, clarify the scope of the rights of the corresponding responsible persons in each area, and enhance the quality and confidence of ordinary shop assistants through training so as to not only finish the work better, but also provide excellent management personnel for the stores and even the headquarters of the company in time.

　　 Unwilling to do

It refers to the work done by the manager, who is familiar with the nature and process, but does not want to do it for some reason. This phenomenon is generally complicated. For example, the shop assistant has a view of the store management or the shop manager himself. Depressed dissatisfaction makes them slow down, or the shop assistant is lazy and deliberately evade work tasks. For the former, store managers should communicate with their clerks in time and understand their ideas, and solve their unhealthy emotions and the root of negative thinking as soon as possible. If it is a unilateral reason for the store, the manager should get rid of the shadow through communication and devote himself to the work with a positive attitude. If the latter is the latter, the shop keeper should pay attention to the guidance, and if the shop assistant does not repent and punish, it is not too late.

　　 Can not do

This situation is most likely to be the work received by the salesperson, which is against the laws and regulations of the store or the industry. Some of the shop assistants directly explained the situation to the manager because of their bad face. They waited for the manager to take the initiative to find them by "strike". Therefore, the shop keeper must find out the nature of his assigned work and whether he has violated the management system of the company. If this is true, not only can we not punish the shop assistants, but we should commend the salesperson's attitude of "right things, no people". At the same time, the store manager should fundamentally review his erroneous behavior, understand the laws and regulations of various industries, and memorize the rules and regulations of the storefront so as not to make the same mistake next time.

　　 cannot do well

This is mainly because the work done by the manager is too cumbersome or too large, so that the clerk can not finish it alone, and needs help from others. If the store manager can not understand the clerks' difficulties in time, and can not give support to manpower and material resources, the shop assistant will be forced to give up the work task or deliberately delay the time. In this case, the store manager should understand the needs of the shop assistants. If the conditions are really limited, the store manager should take the initiative to communicate with the shop assistants, get their understanding, and take various methods to guide the work, so that the salesmen will not take any detours because of their personal ability and team consciousness. They will not only improve their work efficiency, but also enhance their team awareness.