Ways To Maintain Good Relationship With Customers

　　 1、 Look at the factory and become passive active

When the customer After several orders are sent by email, guests can be invited to visit the factory. Before the guests come to visit, they should prepare for the work before the visit and learn about the guests' habits. For example, guests' food taboos and favorite topics.

If the customer has not placed an order, first visit the factory. Then, first understand what products the guests are mainly interested in. After the visit, sort out the questions asked by the guests and the products they are interested in, and then send an email to the guests.

　　 2、 Yes customer Be sincere attitude

If one guest loses his trust, a hundred guests will not come. Honesty is the most basic principle of being a person and the most valuable professional ethics of being a salesperson.

For example, there is a problem with the sample, and the delivery time is too late. The moment you find a problem, you should directly communicate with the customer and tell the customer the specific reason.

　　 3、 Don't make excuses for your mistakes

Many people find excuses to shirk responsibility when there is a product problem. This practice is wrong. If there are problems with products and quality, find out the causes and solutions at the first time, rather than shirking responsibility.

　　 4、 Answer the guest's questions correctly

When the customer puts forward some knowledge about the product, you can ask the supervisor or the old salesman when you are not clear. Prefer to answer the customer a few minutes later, rather than answer irrelevant questions or answer the customer's questions I don't know. In this way, you will have a big discount in the hearts of the guests. Even if your unit price is superior, the guests will be worried.

　　 5、 Send blessings on holidays

Each country's holidays are different. If you send a postcard (which is still popular in foreign countries) or a phone call or an email greeting to the guests on their country specific holidays, the guests will feel very happy and considerate.