300 Yuan Wash Shoes Wash "Hua Face" Consumers Get 1000 Yuan.

Case of rights protection:

In August 26th, Mr. Gao, a consumer in Shenyang, complained that he had spent 300 yuan on leather shoes in a dry cleaning chain store in Shenyang. When he took the shoes, he found that the shoes were washed, and demanded the owner to pay for it, but was refused by the operator.

Business and Industry:

Fifty-second, "if an operator provides goods or services and causes damage to consumers' property, they shall bear civil liability for repair, rework, replacement, return, supplement of commodity quantity, refund of payment for goods and services, or compensation for losses, in accordance with the provisions of law or the parties concerned."

Washing and dyeing industry

The nineteenth item "because of the operator's responsibility, if the clothes after washing and dyeing fail to meet the requirements of the quality of washing and dyeing, or do not meet the requirements stipulated in advance with the consumers, or cause the clothing to be damaged or lost, the operator shall, under different circumstances, give the new processing, refund of the dyeing and dyeing fee or compensation for the loss."

The case is based on "

"Article fifty-second and" washing and dyeing industry management regulations "nineteenth provisions, operators provide leather shoes cleaning services cause consumer shoes washing flowers consequences, should bear the responsibility of compensation.

In the process of mediation, the amount of the specific compensation should be grasped, and the factors such as the actual price, the use time and the old and new degree of the commodity will be comprehensively evaluated.

Results:

After mediation, the operator agreed to compensate consumers 1000 yuan at a time, and the consumers expressed satisfaction.