Inner Mongolia Online Shopping Consumers Buy Shoes In The Spring To Protect Their Rights Elsewhere.

Spend hundreds of yuan

The children's "shining shoes", after wearing them for a long time, lost the function of "luminescence", and the seller also told the consumers to "repair themselves".

Recently, Mr. Zhang has encountered such a worry.

Mr. Zhang, a consumer in Inner Mongolia, bought a pair of children's "luminous shoes" from a seller of electricity in Jinjiang via Taobao. After receiving the goods, the children tried to dress happily, who knew that after a few hours, the shoes would not shine.

Mr. Zhang reflects the situation to the businessmen, and the reply is to allow Mr. Zhang to repair it himself.

Mr. Zhang questioned the quality of the shoes, and asked the merchants to return them, but they were refused. Helplessly, they had to search the electricity supplier's complaints office on the Internet.

After receiving a telephone call from Mr. Zhang, the law enforcement officers of the Chi Dian industrial and commercial bureau immediately contacted the online store operator. The operator argued that he refused his request because he suspected that the consumer would return the goods maliciously.

The mediation staff around the new consumer law twenty-fourth "consumers can receive goods within seven days from the date of receipt, and do not need to explain reasons" the new regulations for operators to carry out publicity and education, through mediation, merchants agreed to replace Mr. Zhang for a pair of new shoes and to undertake a round trip postage.

The commerce and industry department reminds consumers that when buying online, they must polish their eyes to recognize regular websites, such as official website, Tmall, etc., so as to ensure that they can buy genuine products. Disputes over off-site shopping can be complained to the business department of the third party platform, and they can also seek help from the business department where the business is located.