Seven Days No Reason To Return The Implementation Of Difficult 10 Household Appliances Were Interviewed

< p > < strong > > a href= "http://www.91se91.com/news/index_c.asp" > electricity supplier < /a > arbitrarily expand "refuse to refund" commodity range < /strong > /p >

< p > according to the new consumer law, operators sell products by means of Internet, television, telephone and mail order. Consumers have the right to return the goods within seven days from the date of receipt of the goods, without giving reasons.

This is the legal basis for consumers to return seven days without reason.

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< p > at the same time, the new consumer law has made exceptions to the seven days for no reason to return the goods, which are made by consumers, which are fresh and perishable, online downloads or digital products such as audio-visual products, computer software and so on, and newspapers and periodicals delivered by consumers.

In addition to these 4 categories of commodities, other commodities which are recognized according to the nature of the commodity and are not returned by consumers at the time of purchase are not applicable to unreasonable returns, and the goods returned by consumers should be intact.

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< p > because different sectors of the society have different understanding of the scope of application and specific implementation standards of the new seven days' no reason to return goods, disputes between consumers and operators have become a hot topic of consumer complaints.

According to the analysis of the demand for online shopping in the 12315 cities of the five cities of Beijing, Shanghai, Nanjing, Hangzhou and Guangzhou, which are more concentrated in the electronic business platform, since March 15th, five cities have received 27 thousand requests for online shopping, involving 53.69% of the total complaints related to the new consumer law, including mobile phone numbers, household appliances, computers and accessories.

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< p > in the face of the seven day no reason to return goods, the major online shopping platforms have launched a corresponding return policy based on their own business projects.

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< p > opening shop No. 1 shopping platform. The return policy is in addition to the 4 categories of commodities stipulated in the new consumer law, including food products, such as food, health products, beverages, medicines, alcoholic drinks, milk powder, baby food, etc., and five categories of commodities, such as diamonds, precious metals, watches, jewellery, personal care, virtual products, etc., are not applicable for seven days without reason to return.

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< p > and Tmall did not support seven days without reason to return more categories, including special hotels, holiday routes, movies, decoration design, jewelry, liquor, medicine, takeaway and so on more than 30 categories.

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General manager of the Consumer Protection Bureau, Yang Hong can point out that there are three problems in the implementation of the "seven days no reason to return" Regulations: first, the application of the "no reason to return" commodity is not obvious, and there is a lack of one-child confirmation procedure in the shopping process, resulting in confusion when consumers choose to purchase, and consumers do not approve of the unilateral interpretation of the electricity supplier enterprises; two, it is equivalent to "good products" as "no impact on two sales". The standard of return is too harsh, which leads to a long period of processing, low efficiency, and many disputes in return. < p > in addition to arbitrarily expanding the seven day exception provision for no reason to return goods, State Commerce and Industry

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< p > < strong > "seven days without reason" a href= "http://www.91se91.com/news/index_c.asp > > return < /a >" how to understand? < /strong > /p >

< p > which commodity is not suitable for seven days without reason to return, the new consumer law has given a clear expression, but because of the "no return" lack of judgement standard, the understanding of the electricity supplier is not the same.

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"P >" taking into account the safety and health factors, Tmall platform will include food, medicine and personal clothing for seven days without any reason to return the goods. "

Yu Siying, vice president of Alibaba (China) Network Technology Co., Ltd., said that for some commodities with investment and collection value, or for goods with fluctuating prices in the short term, due to the difficulty in identifying the authenticity of goods after the return of goods, the fluctuation of commodity prices will have a greater impact on sellers. The platform does not support seven days for no reason to return.

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< p > Jia Libing, vice president of vip.com Mdt InfoTech Ltd in Guangzhou, admitted: "seven days no reason to return the new regulations also bring us some troubles. For example, consumers will ask for no reason to return products within seven days after they buy the goods, but they will repackage genuine products from vip.com to imitate genuine products. Such malicious returns will also cause a lot of losses to businesses."

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"P >" the seven day no reason to return the original intention of the legislation is not to encourage consumers to return online shopping, but to create a more comfortable and secure consumer environment for consumers.

If a business establishes a restricted commodity, it must explain why it is not suitable to return the goods according to the nature of the commodity, and it is not allowed to expand the scope of the restricted products arbitrarily.

Yang Hongcan believes that this system protects consumers' "right to go back". When shopping remotely, consumers are not satisfied with the return, and no reason to return is not equal to quality problems.

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< p > Qiu Baochang, lawyer of Huijia law office in Beijing, believes that the application scope of seven days no reason to return should be based on the nature of the commodity as the main standard, and be approved by the public after being publicized. It is not a standard that will bring much impact on sales.

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< p > in addition to the controversy over the scope of application, there is also a disagreement between the "integrity" standard of commodities and the opinions of businesses and consumers.

For example, the packaging of the product is demolished and damaged, and the tag of the hat is cut off. Can it be applied to no reason to return the goods? < /p >

< p > "some sellers stipulate that the original packaging is not unsealed, and how can the consumer know if it is the product that they want?" Yang Hongcan believes that the "good commodity" involved in the return of consumers should include the situation of consumers' dismantle for inspection and trial products.

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< p > < strong > < < a href= > http://www.91se91.com/news/index_c.asp > > consumer rights > /a > behavior punishment method will be promulgated < /strong > /p >.

At the meeting, Yang Hongcan briefed the participating business enterprises on the "Three Laws": first, in addition to the statutory exclusions, the reasons for the exclusion of seven days for no reason to return goods should be stated clearly and clearly. The reasons why they should not be applied should be reasonable and legal, and the labels should fall on every specific commodity. In the process of consumer shopping, there must be a "one to one" confirmation link. Two, it is clear that "good merchandise" means that the commodity itself is intact, and that the case of disassembling the outer package for checking the goods must not be the reason for refusing to return the goods. Three, the third party trading platform operators should earnestly fulfill their responsibilities to ensure that the seven day no reason return rule can be implemented on every corner of the platform. < p >

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< p > "we are working hard to draw up a punishment measure for infringement of consumers' rights and interests" and strive to put the seven day no reason to return the goods.

Yang Hongcan stressed that the "Three Laws" are the bottom line requirements for the industry and Commerce Department to implement the seven day rule of no return.

The business sector encourages e-commerce companies to actively compete and introduce more favorable terms for consumers.

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< p > Chang Yu, Secretary General of the China Consumer Association, said that the associations at all levels will mobilize social forces to carry out social supervision and expose the enterprises that have not fulfilled or fail to fulfill their unreasonable returns, and urge them to correct them. It is necessary to raise public interest litigation cases and prepare for public interest litigation.

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< p > State Administration for Industry and Commerce and China Consumer Association require that electronic business enterprises conduct self-examination and self correction within 30 days and implement the "seven days no reason to return" regulations.

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