Telephone Skills That Workplace People Should Learn

　　 Scene 1: after seeing the advertisement

Sunny bought a recruitment newspaper at the newsstand at 5 p.m., and found a favorite post. In order to get in touch with the recruiter at the first time, he immediately rang the other party's telephone: "Hello, is that the XX company? I read the newspaper and wanted to apply for..." Before she finished, the other person said that the head of the human resources department was in a meeting, and that the time was coming, and she had no time to chat. But she noted her cell phone number and indicated that she would contact her for second days.

Job interview: Sunny did not find the right person at the right time, and actively telephoned into passive waiting, which was a very failed phone call. The correct telephone application should pay attention to the following points:

1. choose the right one. Call time 。 Generally speaking, the company should make phone calls during working hours. Generally speaking, it is more suitable between 9:30~11:00 am and 1:30~4:30 PM. In addition, during the working hours, the other party will be more busy and will return to work and return to work.

2. find the right person. Job seeker We should pay attention to the name of the contact person in the advertisement, avoid transferring or misleading, and even leave a vague impression on the person.

3. find a quiet environment. Do not make phone calls in noisy streets or noisy environments to avoid missing and repeated narration.

4. prepare the call points. Although it is a simple application, we still need to prepare for the problem so as not to miss it. Such as job requirements and recruitment. Briefly summarize the skills and skills that you are qualified for, and briefly introduce your experience. Asking about recruitment process, interview time, and time to work.

　　 Scene two: sudden Telephone interview

Liao Yuanzheng went shopping and suddenly received a telephone interview from a company. At this time, the background music and crowd noise around the mall are bad for the interview. So Liao Yuan politely told each other: "excuse me, I am outside, the environment is noisy, can I call you back in 10 minutes?" the other side answered, and left the phone.

Job search: a lot of enterprises, after receiving resumes, save time by making preliminary screening through telephone interviews. A telephone interview will prepare several purpose questions to verify job seekers' background and examine job seekers' language skills. The call time is usually about 15~20 minutes. Regardless of whether there is a telephone interview session, job seekers should be well prepared for a rainy day in order to win the winning rate. In this way, you can have a smooth conversation when you suddenly receive the call. If there's something wrong with the phone, the job seeker should learn from it. At the same time, we can make use of the "time difference" to clear up the train of thought. "Hello, Hello," "please", "thank you" and other polite telephone terms can give yourself an impression. Besides, the following points should be done in telephone interview.

1. answer questions with your resume. If you have a resume on hand, remember to take it out and answer it. Generally speaking, the interviewer will conduct routine resume information verification. For some job hopping job seekers who have multiple job hopping and complicated work experience, they can avoid the wrong number of times and job hopping time, so as to avoid leaving the impression of "dishonesty".

2. prepare paper and pens at hand. Sometimes the company will produce some small technical questions or logical questions. Please ask the applicant to answer, and you can easily record and calculate the paper and pen at hand.

3. note the speed of speech. The speed of speech varies greatly, and try to match the speed of the interviewer. If the interviewer is relatively slow speaking, you should give up your consistent way of speaking and turn to the speed of speaking. At the same time, be careful not to grab word, and wait until the other person has finished asking questions. In addition, don't talk about the answer or answer "yes" or "good".

4. control tone. When speaking, be modest, mild, concise and articulate. And tone, attitude should also cooperate with each other, so that both sides are happy to communicate.