The Rapid Development Of The Internet Market Is The Key To Customer Service Quality.

< p > in order to stimulate the enthusiasm of employees, the company has established a customer service performance appraisal system. The performance appraisal of customer service is mainly based on the daily order quantity of each person, the daily workload statistics of employees are done well, and the performance files are set up for each customer service separately, with the result of performance appraisal as the standard.

At the same time, taking customer service performance appraisal indicators as a reference, set up a reasonable amount of work for employees, so that we can understand whether the work of customer service is all the best.

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< p > < strong > reasonable division of labor let a href= "http://www.91se91.com/news/index_c.asp" > shop shop < /a > customer service management flow < /strong > /p >

< p > the standard workflow is set up for different links such as sales, after sale, check list and distribution. On the one hand, it can reduce costs. On the other hand, a reasonable division of labor and process management can make employees produce the highest benefit.

Staff training is also part of the systematic process of the company, because each link has set up the corresponding standard operation process, new employees can directly work on the basis of the operation process, while the department heads in charge of the actual operation training.

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< p > < strong > excellence < a href= "http://www.91se91.com/news/index_c.asp > > customer service personnel < /a > basic literacy should be possessed: /strong > /p >

< p > customer service does not require much advanced computer skills, but requires a basic understanding of computers, including familiarity with WINDOS systems; the use of WORD and EXCEL; sending e-mail; managing electronic documents; familiarity with online search and finding the necessary information.

At least, we should master one input method and input blindly.

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< p > basic knowledge of products: familiar with the products sold, such as the best people engaged in related industries < /p >

< p > have a certain knowledge and understanding of the products sold, and have a basic understanding of the product models, colors, styles, etc., and can give the correct answers at the fastest speed when different customers ask questions at the same time.

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< p > character requirements: honesty, patience, careful thinking, empathy and basic self-control. < /p >

< p > < strong > honesty > /strong > < /p >.

< p > as businessmen emphasize "a href=" http://www.91se91.com/news/index_c.asp "good faith /a", as a customer service, we should uphold the integrity of the work attitude, honest hospitality, honest work, honest treatment of errors and deficiencies.

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< p > < strong > patience < /strong > /p >

< p > online services to customers, customer service needs to have enough patience to deal with.

Some customers like to ask more, more specific questions, but also because customers have doubts or are more careful. At this time, we need to patiently explain and answer, dispel our customers' doubts and satisfy our customers' needs.

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< p > < strong > careful < /strong > < /p >.

< p > there are hundreds of thousands of goods in the shop. Every day we deal with different customers and deal with dozens of orders. We need to treat them very carefully.

A little bit of mistakes and mistakes will cost more time and energy to deal with.

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< p > < strong > empathy < /strong > /p >

< p > empathy is to regard oneself as a client, put ourselves in a position to understand the situation and needs of customers, and provide customers with more suitable products and services.

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< p > < strong > automatic control < /strong > < /p >.

< p > self control is to control your emotions. Customer service as a service work, first of all, you have to have a good mentality to face your work and customers. The good mood of customer service will also drive customers.

After all, there are all kinds of people on the Internet. There are good people who can't speak well. If they do not speak well, they should control their emotions, answer patiently and have skillful responses. < /p >