Streamlined Management Of Underwear Store

< < > > > P > trend. The operation mode of the process is proved to be an effective way by many famous enterprises. I pay great attention to learning the production management theory of the world-famous automobile brand TOYOTA. The process standardization operation mode is an important aspect of its important lean production management theory. There are strict process standards for the development of mould engineering, process and pressure surface, lean tools and mold manufacturing, as well as its typical time frame, mold machining, mold construction, vehicle assembly engineering and so on. This is also an important factor for TOYOTA to climb the throne of the world's first automobile producer.

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< p > why is it important for an enterprise to establish a standard operation process? Because the establishment of the operation process is a standard, a pipelined way of operation, is conducive to the learning of new employees, and quickly realizes knowledge learning, and soon becomes familiar with the company's environment, and soon enters the working state.

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< p > is also conducive to < a href= "http://www.91se91.com/news/index_c.asp" > management mode < /a >, the replication and promotion of theory.

For an enterprise, so for a shop, is it not so? Below, I will discuss in detail my view and understanding of store operation process.

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< p > < strong > underwear shop commonly used < a href= "http://www.91se91.com/news/index_c.asp > > management flow < /a > /strong > /p >

< p > 1, daily work process underwear store daily work process can be roughly divided into the following steps: morning shift: work on time - open the lighting equipment - regular meeting - check the store Diary - points - Cleaning - goods collation - supplies, equipment maintenance; early work: fill in the store diary, the handover point book; when pferring: check the customer Scorecard and VIP card list.

Night shift work: check the store diary, sign and follow up, count the signature, work after work: count the signature, fill in the daily business report, store Diary - check the customer scorecard, VIP card list - Cleaning - regular meeting - lock door.

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< p > 2, sales process underwear store sales is a dynamic process, is also a decisive part of store management.

The success or failure of sales directly determines the performance, but generally speaking, the sales process of the underwear shop generally covers the following aspects: preparation before business, customer reception, product recommendation, customer try on, persuasion, additional sales promotion, paction, silver collection, delivery.

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< p > 3, next order process, the order process of underwear store has a standard mode: inventory inventory, order, order, order, trial, order confirmation, order delivery, supplier delivery (supplier Commission), third party delivery (supplier entrustment), store inspection, storage of goods.

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According to the experience of our company, we can draw out the following display processes: (1) analyze the shop sales report for the first two weeks; (2) analyze the shop floor plan (clearly know the relevant situation of the goods bar, window, ABC area); (3) communicate with the store (the trend of people, sales situation, the main customer group); (4) observe the stock situation; (5) store area planning; (6) point hanging display; (2) display of central island and background cabinets; P and N; < p > 4, the brand with different display processes will naturally have different display processes, depending on the degree of perfection of each brand display, window design and shop number.

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< p > 5, inventory process inventory can be roughly divided into 3 parts, namely, pre preparation, inventory process and after hours work.

Pre preparation can be divided into inventory plan and inventory time determination, inventory and account handling, inventory personnel arrangement and training, inventory preparation, inventory checklist copying, rechecking and numbering, inventory preparation, closing notice and manufacturer's notice; inventory process includes pre disk, duplicate disk; inventory method (accounting method and spot inventory method), inventory specific operation process, monitoring requirements, inventory report and commodity inspection; after work includes finishing after inventory, check out the cause of the difference, inventory processing, inventory processing.

As for the details, there will be no more details here.

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< p > 6, the return process return procedure generally has the following procedures; (1) stores will return goods according to the accurate barcode input into the web logistics system (for computer documents); second, make the documents well, inform the information staff to confirm the computer documents; (3) the information personnel confirm the completion, shop shop carries on the examination to the computer documents; fourth, the shop examination completes, sends the real goods.

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< p > 7, promotion process, promotion process, determining the sales promotion items, and getting enough goods; 2. Confirming the customer group; 3. Developing sales promotion plan; 4. Promoting sales activities; 5. Evaluating the promotion effect.

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< p > 8, new product listing process standardization operation process can be divided into: purchase, display, training, sales, replenishment, promotion, several steps. Purchase should set up the concept of selling goods on the whole and uniform color. In addition to focusing on display of windows, attention should be paid to immediate loading and display; training should pay attention to try out, look for selling points, evaluate sales language; sales should be clear about where the targets are, proper sales incentives; replenishment should be followed by key replenishment principles; promotion should focus on sales incentives.

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Handling customer complaints process is an unavoidable job for the underwear shop. Handling the customer's complaints is of great importance to the handling of customers' complaints. However, if we can follow the following procedures, it will be very easy to handle customer complaints: (1) prepare for psychological preparation; (2) listen carefully to the guests' descriptions; (3) record the main points; (4) express sympathy and understanding to the guests; (5) tell the guests the measures to be taken, ask the guests' opinions, tell the guests the truthfully the time needed to solve the problems; then, proceed to deal with the guests' problems immediately. < p > 9

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< p > < strong > < a > href= > http://www.91se91.com/news/index_c.asp > < < /a > > < /strong > /p >

< p > 1, the simpler the standardization process is, the easier it is to carry out, convey, replicate, popularize, clear the process steps, concise language, and preferably popular language, so that more people can understand.

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< p > 2, highlight the key standard process must highlight, especially the main link, should focus on repeat, so that the executive can clearly understand the key aspects of implementation. < /p >

< p > 3, node incentive a standard operation process can be divided into many nodes. The incentive of nodes plays a great role in the implementation of process standardization. For example, the formulation of sales process can add incentives to additional sales links, which will play an important role in promoting sales.

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< p > 4, the process should be written, standard process written, refers to the process in the form of documents, can be seen as management regulations, management standards and other documents, so as to be able to carry out in the future work, so that practitioners can see it as a work instruction book, rule-based, well documented.

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< p > 5, the standard requires that once the process standard is established, it needs strong execution requirements and strict reward and punishment measures to ensure the long-term implementation of the standardization process.

On the whole, with the development of underwear industry becoming more and more mature, it is foreseeable that in the near future, the flow of operation will also be an important trend of store development. Whoever can take the lead in realizing standardized operation and management will benefit greatly from his underwear store.

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