Salesman Needs To Pay Attention To Sales Etiquette.

< p > a survey shows that 70% of people are hard to maintain a gentleman's demeanour after being rejected by customers.

This phenomenon is very common in actual sales. When the customer a href= "http://www.91se91.com/news/index_c.asp" > sales promotion < /a >, most of the salesmen can be polite and courteous, but when the business fails to leave in a disappointed and disappointing way, many people show their true colors, change their attitudes towards customers, and even disdain and despise language and behavior.

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"P" [salesman PK show] Xiao Qiu is one of the salesmen.

One day he went to see dealer Chang Zhang.

Xiao Qiu: "Hello, I am a XX of XX company, a product newly produced by our company. I hope we have the opportunity to cooperate."

Customer: "we have many suppliers now. There is no plan to increase partners."

Xiao Qiu: "good products can always be based on the market. Our company's newly developed product has its own characteristics. You can first understand, maybe you need it."

Customer: "the person in charge is not there.

You go, I'm busy. "

Xiao Qiu: "because you are the manager here, you have the responsibility to consider the economic benefits of the whole company and provide the best products and services for the consumers here."

Customer: "then you can leave a business card first, and I will contact you if necessary."

With experience, Xiao Qiu realized that this was a signal from the customer's refusal, and he thought he didn't need to waste time here.

So he put his card on the table and hurried away, and even the door of the office didn't remember to close it.

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< p > Xiaolin is also a salesman of this chemical plant. In order to find customers, he and Xiao Qiu are rushing to visit their customers every day.

One day, he made an oral agreement with a dealer, Xu Tat Da, and was invited to visit and inspect the company.

Before visiting, Xiao Lin was so excited that he thought the list was getting closer and closer to success.

As long as the customer signs, the supply and marketing customer will take effect.

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P surprised him. The customer never mentioned the contract after he visited the company.

Back to the office, Xu told him that he could not sign the contract for the time being. Xiao Lin heard the news like a bolt from the blue and was at a loss.

When he was ready to explain something to his customers, he could not see a glimmer of hope from his firm eyes.

Kobayashi was lost in the absence of a purchase order, but he quickly adjusted, smiled and politely shook hands with the customer.

When he was about to go out of the company's door, he made a deep bow of 90 degrees.

All this happened to Xu's eyes, so he returned to the company and called Xiao Lin's phone.

On the phone, Xiao Lin knew that Xu was facing many suppliers and he wanted to work with another supplier.

However, he made a deep bow to his bow and saw the trust and respect behind this bow. He saw a loyalty of ordinary employees who were proud of their factory and proud of their company.

Companies with such employees will not be able to find products.

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< p > is the product not marketed, and the business can not be regarded as an achievement, can it be a different sight for the customers? The answer is No.

No matter what the result is, as a salesperson, it is necessary to maintain the most basic courtesy for customers.

Courtesy and etiquette are the industry standards for sales staff.

It is a basic quality for a salesperson to treat customers with courtesy and integrity. This is also the essence of salesmen's "service spirit".

For a salesperson, service is a kind of bounden duty. Even if the customer does not pay attention in time, they should do well in service, and always be polite, generous and tolerant.

An excellent salesperson should always be polite and courteous throughout his visits to clients.

And those who fail to do business because they fail to respond to customers are careless and careless. They have no quality, do not understand the expression of etiquette, or are simply unqualified salesmen.

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< p > visiting customers for the first time has not been refused.

The key is not that, but after being rejected, we can still respond positively.

Then, after being rejected, how can a salesperson be undiscouraged and discouraged? The right way to do that is to clarify the purpose of the visit on the basis of courtesy of customers.

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< p > < strong > for the first time < a href= > http://www.91se91.com/news/index_c.asp > > visit > /a > the purpose usually has the following 4 points: < /strong > /p >

"P > 1", enhance the feelings of the ancients with < a href= "http://www.91se91.com/news/index_c.asp" > Customer < /a >: the sale is not in friendship. If we lose an opportunity to make a business, then can we not get a good emotional exchange? The failure of this visit can naturally become the next foreshadowing of success. It will be a great impression on the customer's mind. It is even more important than making a business, because business is never done.

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< p > 2, and understand the types of customers. There are many kinds of customers. They are silent, nagging, friendly and tricky. < /p >

< p > facing different customers, different salesmanship skills are needed. Therefore, every salesperson must find out the customer's character and disposition before marketing.

For example, if you meet a customer with a hair defect, he is born with too little love, he has a bone in his egg and what to say.

This kind of person takes a fancy to the product and never buys it freely, but after a lot of hard work.

If you have a prior understanding of such customers, you can try to accompany him to satisfy their little vanity.

If you don't know the customer, the salesperson's nagging and reproach, even if he explains it from head to cover, the other side will not buy it easily.

This not only wastes a lot of time, but also leads to the other party's boredom.

Therefore, faced with strange customers, we must first understand its type, and then targeted marketing can greatly improve efficiency.

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< p > Salesperson: "Sir, you are very careful.

It can take care of such small details.

But fortunately, our product is just slightly different from the products of other companies.

Salesperson: "and you are knowledgeable, even you have studied this issue. You can rest assured of the problem of texture. The company has already done some in-depth research by the relevant departments before developing this series of different products."

3) understand customer needs, if you are a careful person, you will find that when you sell to customers, most customers will say "I do not need", that is to say, most customers' demand for products is often found. Since customers need you to send them, you have to communicate before marketing. Only when you have good communication with customers can you inspire your partner to express their needs, then you can further analyze their needs and make targeted marketing.

For example, to know whether the customer is selling himself or buying for others, understand the customer's consumption level, and the specifications and technical specifications of the products needed.

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< p > Salesperson: "Sir, do you need industrial or household?" salesman: "low humidity or high humidity?" salesman: "what kind of specifications do you need?"

By answering these questions, the salesperson can judge what products the other party needs.

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< p > 4, and strive for two visits. Even if the first negotiation fails, it does not mean that there is no turning point.

Conversely, if customers are treated differently because of the breakdown of negotiations, they may lose their chance to visit again.

The main reason why many salesmen are hard to get "repeat customers" is here.

Because whenever customers refuse, they feel that the customer is no longer their own.

There is no need for me to be so humble and respectful as when I first visited.

In fact, just like selling itself, we should not give up halfway in dealing with customers' attitude.

When buying and selling is not adult, the same business will not be a formality.

Customers buy or not buy one, buy more and buy less. Only by doing well, can customers eventually be moved to get customer orders.

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