Take Stock Of Communication Skills In The Workplace, And Make You Smile And Take Pride In The "Jianghu" With Ease

Learning to communicate is modern Workplace people Necessary skills, no matter between superiors and subordinates, or between colleagues, there is no lack of communication.

　 　 Workplace Communication Skill 1: Be good at using polite language

Politeness is the exposure of feelings of respect for others, and is the conductor of mutual affinity between the two sides of a conversation. People have a keen sense of politeness. There was an excellent conductor who always said "please" first and "thank you" at the end of every trip. For example, please ask a comrade to take a seat and take care of the female comrade holding a baby. "When someone offered his seat, he immediately said," Thank you. "Another example:" Please show your monthly ticket, "and then say:" Thank you, please keep your monthly ticket. "In this way, the passengers in the whole carriage feel warm and the atmosphere is harmonious. Under his influence, no one quarrels and grabs seats.

　 Workplace Communication Skills (II) Don't forget Purpose of conversation

The purpose of the conversation is nothing more than to advise the other party to correct certain shortcomings; Ask the other party for a question; Ask the other party to complete a task; Understand the other party's opinions on work; Be familiar with each other's psychological characteristics. To this end, it is necessary to prevent people from wandering away from the purpose of the conversation.

　　 Workplace Communication Skills (III) Listen to the conversation patiently and show interest

When talking, you should be good at using your posture, expression, interposition and interjection. For example, a slight smile and a nod of approval will make the conversation more harmonious. Never look left or right, be absent-minded, or look at your watch or stretch your waist from time to time.

　　 Workplace communication skills (IV) should be good at reflecting each other's feelings

If the other side of the conversation is particularly worried and upset about something, it should first say in a considerate mood: "I understand your mood. If I were you, I would do the same." In this way, the other side will feel that your feelings towards him are respected, which can form an atmosphere of sympathy and trust, thus making your advice easy to work.

　　 Communication Skills in the Workplace (V): Be good at making yourself equal to each other

Human beings have a tendency to believe in "their own people". An experienced talker always matches his tone, volume and rhythm with the other person, and even the sitting posture tries to give the other person a sense of psychological compatibility. For example, sitting side by side is more psychologically common than sitting opposite each other. Sitting upright is more respectful of others than sitting sideways.

　　 Workplace communication skills (6) should be good at observing each other's temperament and character

If you talk to a person of "bilious" type, you will find that the other person has strong emotions and obvious inner activities; When talking with the "mucinous" type of person, you will find that the other person is reserved and has deep feelings; When you talk to a person who is usually careless, you will find that the other person cares and is careless. Different ways of talking should be adopted for different temperaments and personalities.