Clothing Shopping Guide Practical Training Manager And Shop Assistant Detailed Code Of Conduct

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< p > < strong > 1, < a href= "http:// http://www.91se91.com/news/list.aspx Classid=101112107107" > appearance instrument specification < /a > /strong > /p >

< p > 1, working hours should be uniformed in the company's uniform and badge.

That is, the store manager wears a blue shop dress and a clerk wears a gray shop assistant.

Uniform and keep neat and clean.

The chest card should be placed in the left chest, not skew, not falling below /p.

< p > 2, staff hair should be carding and keeping clean.

Male workers should not wear hair collar or beard hair, and female workers should not wear metal ornaments < /p >.

< p > 3, employees do not keep long nails, must be smooth and clean.

Except for women's pale nail polish, no other dark colored nail polish should be applied. < /p >

< p > 4, employees should not bring any music player (MP3, CD, radio, etc.) below /p during working hours.

< p > < strong > two, < a href= "http:// http://www.91se91.com/news/list.aspx Classid=101112107101" > etiquette specification < /a > /strong > /p >

< p > the use of "self smiling service" is the premise and standard of the whole service etiquette standard < /p >

< p > 1, standing: head is straight, binocular vision, lips are closed, two shoulders relaxed, trunk is straight, arms hang down on both sides of the body < /p >

< p > 2, walking: binocular forward natural look, slightly lower jaw, smile, natural swing of arms around /p <

< p > 3, bow: stand upright, unclerched, keep upright, put your hands on both sides of your body or body, and lean forward slightly. < /p >

< p > 4, polite language: < /p >

< p > 5, when customers enter the door, say "welcome to come, cool bean dress" < /p >

< p > 6, when customers go out, say "welcome to our next visit", < /p >.

< p > 7, when receiving cash, say, "thank you, XX yuan, collect XX yuan, find you XX yuan, please collect!" and quickly load goods into bags, hands handed to customers.

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< p > 8, telephone etiquette "Hello, I am cool bean children's clothing, please.

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< p > < strong > three, conduct and behavior standard < /strong > < /p >

< p > 1, work and work should be promptly signed (name and time), not late, early retirement, absenteeism.

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< p > 2, during the working period, the staff should not lean on the shelf, not cross the arms at the waist or cross the chest with their hands < /p >.

< p > 3, during the working hours, no private or work related phone calls can be made. No group chat or shout /p.

< p > 4, no notice should be posted anywhere in the store without the consent of the company. < /p >

< p > 5, during the working hours, please visit your relatives and friends for private visit. Please do not disturb your working hours! < /p >

< p > 6, customers who smoke and eat in the shop must be rejected in a euphemistic manner.

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< p > 7, employees should take care of the company's property (sound, POS and other store equipment), strictly operate according to the instructions, < /p >

< p > 8, employees shall not take the goods, equipment and data from the workplace in any form < /p >.

< p > 9, drinking machine is not allowed to heat in summer; drinking water source is drinking water, not for washing anything.

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< p > < strong > four, store hygiene standard < /strong > < /p >

< p > 1, shop windows are cleaned every morning and evening.

Spray the glass water on the surface of the window and clean it with a clean cloth.

The glass remained bright without fingerprints and dusts.

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< p > 2, and carry out towing and washing on the ground early, in the evening and in the rainy days.

Keep the ground without water and no paper scraps.

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< p > 3, goods and shelves are cleaned with dry cloth every morning and evening.

Keep the goods and shelves clean, free from dust and imprint.

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< p > 4, display the commodity every morning and evening, clean with dry cloth.

Keep dust free and put correctly. < /p >

< p > 5, the cash register must clean the POS machine every day with dry dishcloth.

No labels should be pasted on the surface of the POS machine and the cash register. The goods and office supplies in the cashier area should be kept in good order. No goods can be stacked. The reception desk should be kept clean. All kinds of reports, data and accounts can not be stacked on the cashier counter.

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< p > 6, warehouse sanitation should be cleaned before going to work every day. The storehouse is used for stacking all kinds of equipment, and can not be used for placing goods.

Keep the storehouse without water and no obvious dirt.

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< p > < strong > store clerk before opening < /strong > < /p >

< p > 1. Staff on duty must enter the shop half an hour in advance and sign in. < /p >

< p > two. Self inspection appearance: the dressing of the uniform of the work clothes. The correct wear of the chest card < /p >

< p > three. According to the arrangement of the store manager, clean up the area and arrange the shelves. < /p >

< p > four. Attend morning meetings to listen carefully to the contents of the morning meeting. What is the work assigned by the store manager today? The documents issued by the company, the operation methods of the sales promotion, and the advice to the store manager for their deficiencies, and study conscientiously.

Welcome to the cool bean children's clothing. Welcome to our next visit. Thank you for a total of X yuan. We charge you X yuan, find you X yuan, please accept "/p".

< p > < strong > business period < /strong > < /p >

< p > 1. Find the vacant goods in time and replenish them in time < /p >.

< p > two. Use the corresponding courtesy phrase < /p > for customers entering and leaving.

< p > three. Give the answers to customers' questions carefully and patiently. < /p >

< p > 1. introduces the characteristics of commodities > process > specifications > /p >

< p > 2. recommend suitable products to customers < /p >

< p > 3., using the selling skills learned, increase consumer psychology of consumption < /p >

< p > 4., during the conversation with customers, collect relevant feedback information and record it in "customer feedback information form" < /p >

< p > two. < a href= "http:// http://www.91se91.com/news/list.aspx Classid=101112107105" > promotional activities < /a > implementation < /p >

< p > 1., timely introduce and publicize "/p > to customers.

< p > 2. promotional items display eye-catching, promotional price tag display eye-catching < /p >.

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< p > 3. promotional merchandise timely replenishment shelves < /p >

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