How To Deal With Customers' Rejection In Sales Effectively?

< p > psychology holds that a person has doubts when facing strangers or things.

When the customer's < a href= "http://www.91se91.com/news/index_c.asp > buys the product < /a >, many hot also hold this kind of psychology.

Whether to buy products, hesitate or find various understandings to solve them.

In fact, these reasons are not entirely denial, but a psychological suggestion: "I do not believe you, I do not trust you".

In this case, as a salesperson is not easy to directly refute, but according to a specific situation, side knock side attack, starting from the side, to help customers eliminate their worries.

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< p > strong > 1, refusal is normal: accept this fact frankly, < /strong > /p >

< p > psychologically speaking, this is a kind of self protection psychology when people are in contact with strangers or new things.

For you, this is not a good thing. If your client is just sitting on a chair, ignoring your introduction, or even just sitting there reading newspapers or papers, you will be more embarrassed.

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< p > this shows that rejection is a common fact in < a href= "http://www.91se91.com/news/index_c.asp" > sales process < /a >.

For sales personnel, we must accept it and face it positively.

Facts can not be changed. We can only change our attitude. Changing the attitude of "rejection" can lead to success.

Many salespeople fail to change.

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< p > < strong > salesperson PK show < /strong > /p >

< p > < strong > "salesperson Xiao Qiang < /strong > < /p >

< p > Xiao Qiang is such a person. He has an instinctive emotion to his customers' refusal. Every time he is rejected, he will lose all confidence just like a great blow.

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P > on the first day of work, he went to stores, hotels and restaurants by riding a manpower tricycle containing ten boxes of beer.

Almost one by one asked, but all of them were rejected. The reason is that they have their own distributors to supply, and it is hard for strangers to get in.

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After P worked for a while, he was almost desperate. At last he gave up.

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< p > < strong > "salesperson Wang Bing < /strong > < /p >

< p > Wang Bing is engaged in the steel trade industry. He needs to face tens of millions of millions of dollars every day, and the boss is the most difficult to get along with. Sometimes he can't see a lot of people on many visits. But he will constantly adjust himself until the final success is achieved.

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< p > once, he negotiated a business with a large iron and Steel Group, but needed the signature of the director of the business department, so she wanted to invite the director to have dinner together.

For the first time, Wang Bing arranged meals for the day ahead of schedule and arrived at the hotel ahead of time to wait for the arrival of customers.

Who knows, the director called her half an hour after dinner time, saying that there was an important meeting to attend, so she could not come to dinner.

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< p > Wang Bing thought, this is obviously an excuse, but it is early preparation for this loss of mind. After all, it is difficult to ask for help, so he arranges second meals.

This time he chose a more upscale hotel. By that time, the director still had an excuse not to keep the appointment.

This time, Wang Bing felt that there must be more mystery in it. He thought, in any case, we should know each other's thoughts in order to show sincerity.

So, on the third date client, Liu Bei asked Zhu Geliang to come out of the mountain only three times.

He thought that even if the customer was not there, he could at least show his sincerity.

So he called the customer's telephone third times, and still invited him to dinner sincerely. This time he finally touched God, and the client kept the appointment as scheduled.

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< p > some people are active in dealing with rejection, others are passive.

Those who respond positively can easily reverse the unfavorable situation, turn passivity into initiative, and those with negative depression will inevitably fail.

Therefore, rejection is not terrible, and there is no right attitude to face it.

A salesperson must learn to face all rejection with a positive attitude.

Adjust your mindset, accept the fact, analyze the reasons why the customer refuses, reject the reason, and how to deal with it.

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< p >, what should sales personnel do after the rejection of customers? < /p >

< p > < strong > 1), with a correct attitude, showing her greatest sincerity < /strong > < /p >.

< p > sales personnel should be aware of the possibility of rejection and how to do it after being rejected when they are "a href=" http://www.91se91.com/news/index_c.asp "visit customer < /a >.

So as to avoid being rejected, there is not enough preparation, flustered and incoherent.

After being rejected, salesmen should not rush to refute, just keep their peace of mind and show the greatest sincerity to influence each other.

And no matter what psychology the customer is out of, he must show this attitude, which is often an important condition for changing customer attitude.

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< p > < strong > 2), prepare for the possible situation, and strive for a turning point < /strong > /p >

< p > when customers refuse, they usually look for various reasons, such as "no time", "expensive price", "no need" and so on.

Some of these excuses may be true, but most of them are not real goals.

At this point, the only thing a salesperson needs to do is to further explore the other's psychology and find their true thoughts.

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