Business Reception Etiquette Process

　 Business reception etiquette 1: preparation before reception

1. understand the basic situation of customers.

The first step of business reception is first to understand the basic situation of the customer, including the customer's unit, name, gender, nationality, occupation, duty, level and the specific number of visitors. There are still some details such as the specific date, time and place of the visit.

2. determining acceptance specifications

According to the specific circumstances of customers, determine the specific reception specifications.

3. arrange reception.

Within the scope of the prescribed standards, arrange reception work vehicles, customer cars, customer dining accommodation, etc.

4. business receptionist selection

Pick up the receptionists and arrange them in every aspect of the reception according to the receptionist's ability to work.

　　 Business reception etiquette process two: Service in reception

Business reception service is the core link of the business reception process, and is a direct face-to-face service reception process. In the process, we should organize and implement according to the requirements of the reception plan, conscientiously and conscientiously, conscientiously and meticulously, and complete every reception service item. At the same time, according to the change of the situation at any time, timely amendment of the original plan, organization and implementation.

The business reception service requires the reception personnel, especially the responsible persons, to master the overall situation, be good at coordination and communication, be practical and realistic, and be good at adapting to circumstances, and report to the leaders in a timely manner, be good at integrating all aspects of strength, and work together to complete the reception task.

1, customer greeting and accommodation arrangements

Arrive at the designated place ahead of time to greet the customers. If the leader and the relevant departments go to the airport, station and wharf to greet the customers, make sure that the time, location, schedule and departure time of the collection are announced.

Help customers contact the airport or station to sign tickets and pick up luggage.

In accordance with the reception policy and reception plan, arrive at the hotel guest house where they stay or eat, and implement reception etiquette.

After the customer arrives at the place of residence, he arranges the personnel to deliver the luggage and sends the "reception manual" (including housing arrangement, activity schedule and ride arrangement, meal time, place and matters needing attention) to the customer.

2, banquet

Accompany the meal leader to arrive at the banquet place first.

Master the number, time, place, method and standard of the banquet, and inform the guesthouse in advance.

Elaborate banquet menu and banquet design;

Place the seat card and check the confirmation. The receptionist goes to the banquet hall one hour in advance to supervise the inspection of the services.

In strict accordance with the preparation of the banquet menu to serve dishes, drinks, etc., according to the special circumstances, according to the leader's intention to handle, accurately grasp the rhythm of dishes, should not be too fast or too slow;

Reception personnel take the initiative to guide customers to attend and leave.

3, business meetings, talks arrangements

Define the basic situation of business meeting, interview with the person's name, position, number, meeting purpose, meeting person, and the nature of the interview.

The relevant personnel and departments should make the following preparations:

Inform our department and personnel about the preparations for the meeting.

Confirm the time of the interview, arrange the venue and seats for the meeting.

To ensure that the recorder, if necessary for translation, photography and news reporting, the translator, photographer and journalist should be identified in advance.

Business receptionist first greets the customer at the door. After the customer enters the conference room, our staff should immediately get up and welcome.

If you need to take a group photo together, arrange a group photo before entering the seat.

4. Business visit arrangement

The preparatory work must be done in advance, including materials and vehicles.

Arrange the leader and accompanying personnel ahead of time.

The guests are conscientiously responsible for the related services and liaison work outside.

Assist the reception area to handle on-site emergency handling during reception.

Introduce some basic information along the way to customers during the journey. {page_break}

5, business entertainment

Solicit customers' opinions and arrange activities according to customers' preferences and habits.

Arrange the venue and determine the activity time.

Arrange entertainment activities such as film, fitness, sports, etc. Cultural Show Preparations should be made before reception.

According to customer interest, we should grasp the length of activity time flexibly.

Business reception etiquette process three: Reception later stage work

The late work of business reception mainly refers to the farewell work and experience summary after the reception.

1. Welcome visiting clients.

Farewell is the last service in the entire reception process. We must treat it seriously and leave a memorable impression on our customers.

Verify whether the departure time or location of the flight or train number has been changed, and how the aircraft (train) is docked.

Design and implement farewell etiquette according to reception policy and reception plan.

In order to express the solemn, the participants in the reception service lined up at the customer's premises.

Send off the passengers to see the customer's plane and train and then return.

2. Sweep the tail.

It mainly includes cleaning the room, clearing the cost of the reception and filing the information.

3, sum up experience

Every time the reception task is completed, we should make a summary in time and conscientiously. We must recognize the achievements, identify the gaps and commend the units and individuals that have made outstanding contributions. Through summing up experiences and lessons, we should deepen our understanding of the law of reception work and promote the continuous improvement of reception work level.

　 Essential etiquette knowledge in business reception process:

Business affairs Reception etiquette It is a code of conduct that must be observed by the general business people. The business reception etiquette is characterized by skill, standardization, objectivity and authority. Business etiquette is mainly divided into hospitality knowledge and hospitality etiquette knowledge. Etiquette knowledge includes: the principles of business reception etiquette, the techniques of catering activities, the arrangement of food and accommodation, and the methods of dealing with guests at reception.

Etiquette knowledge that business receptionists must be familiar with and free to use.

1. welcome customers to ride etiquette

The main points of knowledge: riding arrangement, riding on and off, and etiquette.

2. shake hands with customers.

Main points of knowledge: the order of handshake, the strength of handshake, and other matters needing attention when shaking hands.

3. after receiving the meeting Introducing etiquette

The main points of knowledge: how to introduce yourself to customers; how to introduce leaders to customers; and how to introduce many people to customers.

4. marching etiquette

Knowledge points: where should the reception staff be up and down stairs? What should the receptionist do to get in and out of the elevator?

5. address etiquette

Knowledge: what should I call a customer?

The business reception etiquette process can be used for the study of the business reception personnel of the government or business enterprise, to understand the whole reception process and to serve the customers better.