High Grade Leather Bags To Buy Faded Color Quality Problems?

I am a consumer in the urban area, surnamed Qu.

In May 30th this year, I saw a silver white lady bag with a price of 1699 yuan at the Staccato counter in a shopping mall in the city.

The package of this brand is usually not discounted, and I was paying for it on that day.

This bag will cost more than 1500 yuan after 10 percent off, which is more expensive.

A few days ago, I accidentally discovered that the face of the package had faded. The area of the fading was about the size of a table tennis ball, and the silver white became white. It looked very abrupt and affected the overall appearance of the bag.

I immediately found a salesperson, the other side explained that this is not a quality problem, silver silver bags and shoes fade is normal, they can try to help me repair.

Under my insistence, they agreed to change a new bag for me, but it was uncomfortable for such a expensive bag to have such a problem.

I want to return the goods.

Tang Mei survey: after receiving Ms. Qu's reflection, Tang Mei immediately contacted the relevant person in charge of the customer service department of the shopping mall.

The other side said that it would immediately give feedback to the relevant person in charge of the Staccato counter, and will give advice as soon as possible.

In the afternoon, Mr. Cao, who was in charge, called to say that he had contacted with Miss Qu. The package itself did not have any quality problems. They were very confident, but they agreed with Ms. Qu's request for return from the consumer's point of view.

However, since Ms. Qu used this package for some time, she needed to pay the corresponding depreciation allowance. After discussing the matter, they decided the depreciation amount was 150 yuan.

Ms. Qu expressed satisfaction.