CANALI CUSTOMIZE UNSUITABLE MAN "UNSPECIFIED"

Mr. Wu spent more than 90000 yuan to customize the Italian menswear brand CANALI clothing , after measuring the body size on the spot and paying in full, the expected result is when fitting clothes It's two yards too big. Mr. Wu asked the other party to provide a solution, but he did not expect that this would "sink into the sea". After many interviews with the person in charge of CANALI Shanghai, the Municipal Consumer Protection Commission believes that the company has obvious defects in after-sales service, and does not admit its own problems but implies that consumers have problems and lack the minimum responsibility and respect for consumers.

　 Consumer experience: customized clothes are two sizes larger

Mr. Wu, the consumer, is the person in charge of an enterprise. Due to the need to attend friends' weddings and foreign affairs activities, he was in the Peninsula Hotel, No. 32, Zhongshan 1st Road, in early September 2012 CANALI The store customized two suits and one dress, with a price of nearly 90000 yuan and a customization period of 55 days.

Mr. Wu told the reporter that he was a long-term customer of the brand, and his brand loyalty was very high, so he paid the purchase price in a lump sum at that time. "The clerk said that there was a foreign master who could measure and customize on site. Although the price was 40% higher than that of ordinary clothes, I didn't hesitate at that time because I believed in its quality."

Three months later, Mr. Wu received a notice to go to the store to try on a new dress, but his shoulder was about 2 inches and a half wider, and the whole dress was 2 sizes larger. Mr. Wu said, "At that time, the measurement master and sales staff in the store also said that the size difference was really large, which was caused by the mistakes in customization."

Mr. Wu said that during the customization period, the store did not provide any documents for measuring the size according to the specifications, which he also gave enough trust to. He did not expect that such a low-level error would occur afterwards. Mr. Wu was very angry and asked the store to provide a solution. The answer was that it could be modified, but the company has the right to add additional costs if complex processes occur during the modification process. Mr. Wu firmly refused to accept this.

Mr. Wu said that he contacted CANALI Gonghe store several times later, but the person in charge in Hong Kong was rather arrogant and refused to solve the problem. The person in charge of the Shanghai store said that he had reported the situation to Hong Kong several times, but he didn't get any reply. He insisted that there was no problem in the customization process, and even suggested that the unfitness was caused by the consumers' own body problems.

　 CANALI arrogance: what is the test report

Speaking of "CANALI", perhaps ordinary consumers are not familiar with it. According to the ranking list of men's luxury brands launched by the U.S. Luxury Institute, Italy's top men's wear brand CANALI ranks fifth after Brioni, Armani, Ermenegildo Zegna and Ferragamo.

After many unsuccessful communications, Mr. Wu complained to the Municipal Consumer Protection Commission. The Municipal Consumer Protection Commission interviewed the person in charge of CANALI Shanghai three times before and after, and asked the other party to go to the testing agency to confirm the relevant report - this report issued by the Shanghai Garment Quality Supervision and Inspection Station of the National Garment Quality Supervision and Inspection Center shows that Mr. Wu's three customized suits, after wearing observation, have shoulder (sleeve) suits There is a certain degree of difference between the part of the suit and the wearer's human body (the shoulder of the suit is too wide), and the appearance of the whole suit is not good. For such a determination, the person in charge of CANALI Shanghai not only came late yesterday when accepting the third on-site interview of the Consumer Protection Commission, but also arrogantly stated: "In the mind of the person in charge of the company, what (no matter) is issued by any organization is nothing to him."

When questioned by the staff of the Consumer Protection Commission, the person in charge even said, "The consumers are not standardized, and their shoulders are arched here, which is what it is."

But then the person in charge said to the reporter, "In fact, I also think that consumer complaints are reasonable, but the people above do not attach importance to this issue, and I am very helpless."