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Staccato Women Shoes Batch Quality Problem Enforcement Intervention Investigation

2013/3/26 11:39:00 30

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the law enforcement process of Decheng branch of Dezhou industrial and commercial bureau is

reporters 18 days complained about the sale of "a target=" _blank "href=" http://www.91se91.com/ "shoes" /a "," the same batch of products may have quality problems, it has been over four days.

During this period, many telephone contacts failed.

On the morning of 21, I came to the Decheng branch of the industrial and commercial bureau again. The reply from Li Ke Chang, the Consumer Protection Bureau, was that he had submitted the material to DEB, and when it was uncertain, he still had to wait.

Reporters waited for a long time to see the leaders, and then came to the Municipal Industrial and commercial bureau of the consumer protection section. Liu Zhiyong, the chief of the Dezhou industrial and commercial bureau's Consumer Protection Bureau, told reporters to deal with the German city branch after knowing the situation.

After returning in the afternoon, he was told that he still had to wait for de Bai to provide relevant materials.

At the time of the press release, the Dezhou Municipal Industrial and commercial bureau Decheng branch had no relevant enforcement actions.

Dezhou industrial and commercial bureau issues women shoes supervision and law enforcement main body

18 days and 19 days, with the "Staccato shoes quality doubtful replacement three times heel still skew", "de Bai sell Staccato shoes women's rights protection difficulties", this paper reported the quality rights protection of women's shoes purchased by the public at Staccato store in Dezhou department store.

Received the attention of the public and netizens.

Reporters on 20, 21, on Staccato "BELLE international" headquarters customer service, Dezhou quality and Technology Supervision Bureau 12365 quality hotline, urban two level industry and Commerce Bureau conducted a follow-up interview.

Finally, the consumer protection section of Dezhou City Industrial and commercial bureau Decheng branch was finally determined to supervise and enforce the law for the quality rights protection.

Staccato: return the shoes to deal with the problem below the shelf /p >

19, the reporter called the "BELLE international" 400 official customer service telephone, learned that the city of Dezhou, Hubin Road 118, Staccato department store Staccato counters, is subordinate to the "BELLE international" direct storefront, there is no agent link, the commodity is the headquarters guidance price and business field preferential promotional price combination price, the specific price is based on the local, discount sales activities all over the place they do not understand.

Customer service statement, as long as the shoes purchased in the shop, are "genuine".

At the same time, it is clear that the "processed goods" will not be replaced, the discount items can be redeemed and exchanged, but it does not specify the specific distinction between Staccato's "processed goods" and "discount products".

When questioned the possibility of quality problems in shoes, after the customer service was accepted, "BELLE international" Ji'nan office called in the morning of March 20th to inquire whether to find the invoice and get the affirmative answer. The processing advice was given. The Staccato counter was arranged to return the goods according to the original payment method, and it was said that no depreciation charge was charged according to the day, and the consumer retained the right to complain after three times of replacement, and agreed to return the goods.

Staff members who do not have any quality problems do not agree with each other. They say nothing about the "fake and inferior products".

20 afternoon, the reporter called the "BELLE international" Ji'nan office, asked the rest of the same batch of shoes processing methods, Ji'nan office orally informed the de hundred counters under the rack, will conduct self inspection, if qualified will be displayed and sold, but did not sell the same issue "problem" women shoes to deal with.

No written material was available for all treatment results.

A reporter asked whether the batch of women's shoes were fully equipped in the circulation process of the 100 pieces of imported and exported goods. Is there any product quality certification material? The staff said they were only dealing with the returns, and these questions were not easy to answer.

whether there are quality problems for other departments to enforce the law

industry and Commerce Department is the main body of supervision and law enforcement, .

the competent department of Dezhou 12365 quality supervision hotline is the Dezhou quality and Technology Supervision Bureau. It belongs to the quality supervision department, and is the main body of supervision and law enforcement in the production field.

Reporters dial 12365 learned that Dezhou quality inspection only for Dezhou production of product supervision, because the reporter complained about the problem of women's shoes in Shenzhen, so in addition to complaints to Shenzhen quality inspection, the batches of women's shoes supervision and law enforcement main body is Dezhou city commerce and Industry Bureau.

the so-called "production area" refers to the finished products and finished products, but they are also supervised in the production warehouse. Once the sale occurs, they belong to the circulation field and belong to the industrial and commercial administration.

The warehouse problem is also very delicate. If the goods stored in the warehouse are sold out, if they have paid the money, they will go to the industry and Commerce even if they have entered the circulation field. Even if they do not receive the payment, they will enter the circulation field if they leave the warehouse gate and start loading.

, similarly, excluding the Dezhou quality supervision is outside the leading law enforcement department. Only when the Dezhou industry and Commerce Department determines whether there is a problem in the quality of the products, the price department will identify the "price cheating" behavior that is suspected to handle the same batch of substandard products at the low season, and supervise the enforcement of the law. This is the premise.

Due to territorialization and jurisdiction, Debai is located in Decheng District, which ultimately determines the consumer protection section of Dezhou City Industrial and commercial bureau Decheng branch, which is the leading law enforcement authority for quality rights protection.

Industrial and commercial bureau Decheng sub branch consumer protection branch:

has made the material submitted when the material is submitted is uncertain.

18 days after the reporter reported that the women's shoes sold in the same way were likely to have quality problems in the same batch, they had been in the past four days.

During this period, many telephone contacts failed.

After returning in the afternoon, he was told that he still had to wait for de Bai to provide relevant materials.

At the time of the press release, the Dezhou Municipal Industrial and commercial bureau Decheng branch had no relevant enforcement actions.

do DEB have the relevant procedures and product quality reports for entering and exporting products? When will the industry and Commerce Bureau of Decheng district have enforcement actions? This network will continue to pay attention to the processing results of Staccato hundred shoes issue.