A Pair Of Leather Shoes In Arrears Two Years, The Shop Owner Promised To Return The Original Price.

Many people have encountered shopping in commercial buildings or online stores, and the style they like doesn't have the right color or size. In the absence of stock in the store, in order not to miss promotional activities, stores often choose to pay first, and then store the goods in their own way.

This process takes some long and short time. How long is the longest waiting time you have encountered?

Yesterday, members of the public, Ms. Xing, went into a newspaper for 24 hours to help the hotline. However, they said angrily, "on the eve of the national day of 2010, I bought a KISS CAT counter in a large shopping mall in the city.

I haven't seen the shadow since I paid the money, but I don't know what to do. "

Customer: two years ago, I bought it for my mother-in-law's birthday. I haven't got it yet.

"I see that the sales promotion activities of commercial buildings and online shops are very busy recently. I can not help thinking of the leather shoes that I bought for my mother-in-law in the shopping mall counters more than two years ago. They were supposed to be her birthday gifts. Later, she was unhappy with me for that. It really depressed me."

Ms. Xing poured out a bitter water to reporters.

Ms. Xing said that she kept the 4 year slips of shoes that she had kept for more than two years and the credentials of bank card consumption at that time, and showed them to reporters.

The reporter saw that the consumption date written on the documents was September 23, 2010, and the note column said, "one pair of shoes is owed, and the payment has already been made".

At that time, a shopping mall in the city was engaged in promotional activities of "299 to 300". The original price of the shoes bought by Ms. Xing was 698 yuan. She bought some other things at the other counter to make up the pieces, so the shoes actually paid 299 yuan.

Ms. Xing seems to be still griping about this birthday gift for her mother-in-law. "The old people value this very much, not because of the value of the gift itself, but about whether the younger generation has her.

These shoes were carefully selected by me. They could surprise my mother-in-law, but later it turned out to be the reason why I was unhappy with her.

Ms. Xing said that the shopkeeper told her sixth days after she bought the shoes that she had not adjusted the black shoes of 38 yards in the counter that she had seen before in the whole country. After that, the store also tried to adjust the goods and suggested that she should change the other styles, but they could not satisfy Ms. Xing's request.

Shopkeeper: she tried to communicate with her in various ways, but she was rejected. The process recorded two pages of paper.

After learning about the matter and Ms. Xing's idea, the reporter came to the KISS CAT counter of the shopping mall and found the shopkeeper, Xiao Ren, who is in charge of it.

As soon as she listens to the reporter's intention, she immediately comes up with a registration form for their company to register complaints about the quality of consumer goods.

"This is the record of all the communication that Ms. Xing has made for this pair of shoes since September 2010, and two pages have been written before and after."

(the following is a partial record of the shopkeepers)

Time of purchase: September 23, 2010

Complaint time: September 29, 2010

Complaint: no goods.

Price: 299 for 300, original price 698 yuan to participate in activities.

October 2, 2010: in the absence of goods, we have informed the customer in time, but the customer has been asking us to adjust this shoe.

The headquarters has replied that all 900 chain stores in the country do not have such shoes and have no materials to make them. Therefore, we suggest that customers refund their money, but customers refuse to buy them.

We apologized and bought the fruit basket, but we were turned away. The mall was in communication with it, but it was rejected.

October 8, 2010: the company's attitude is to return the paid item to the customer, and let the customer take another pair of shallow shoes in the store. In this case, the customer still refuses to communicate.

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November 10th: regional leader telephone communication in Jiaxing was unsuccessful.

November 24th: at 12:00 the meeting is not successful, and the customer has to negotiate with the company.

November 25th: at 13:30, the manager of the company talks with customers, and the customer still wants the original pair of shoes.

December 22nd: at 10 o'clock, consult with the customer, the company promises to refund the customer's paid shoes, and compensate the amount equivalent to the paid shoes, reimburse the customer's round-trip fare, but the customer does not accept it, and thereafter can not communicate.

The reporter immediately contacted the manager of the brand Jiaxing regional manager Chen, who was impressed by the incident: "we can understand this customer's psychology well, and apologize to our customers for the mistakes in our work. But this shoe is really gone, and we really have no way to solve it, so we can only negotiate with the customer, but we have rejected several of the negotiation proposals we put forward before."

Help: both sides take a step back, the store promised to refund cash 698 yuan.

Ms. Xing bought the pair of shoes at the original price of 698 yuan. After participating in the sales promotion activities of the shopping mall, the pair actually paid 299 yuan in cash.

But shopkeepers believe that the biggest concession they can afford is to refund the customer's 299 yuan in cash and allow her to choose a pair of shoes at the same price in the store.

As this matter dragged on for a long time, Ms. Xing also made a complaint call to the consumer protection committee, and the staff of the consumer protection committee also coordinated the matter, but all failed.

So, the reporter put forward a relative compromise plan: the shop owner pays back to Ms. Xing for 698 yuan in cash.

Both sides agreed after consideration.

Subsequently, the reporter also consulted the staff of the Consumer Protection Committee. "Usually, when consumers have disputes with shopkeepers when shopping, they can complain to us. We will send staff to coordinate."

More importantly, consumers should try their best to avoid possible risks when shopping.

For example, the goods that are not in the market will be paid first, and then the merchant will pfer the goods. The merchant stipulates that some products that can be promoted can not be returned.