Method Of Clothing Sales Staff Retaining Customers

Spend more efforts on those dissatisfied customers, "thank the clothing salesmen to inform me", in the face of a complaining guest should answer this. In fact, some research results show that in the clothing sales staff Couture Only 10% of dissatisfied customers say nothing, but they will still come back to do business with clothing salesmen. On the contrary, 90% of customers complain about their dissatisfaction, and eventually get compensated and satisfactory services. They will still be customers of clothing salesmen. When customers ask for their requests, they are also an important moment to deal with the relationship between clothing stores and customers. If handled well, it is easier for customers to believe in clothing stores. Therefore, customers must be able to easily contact clothing salesmen when problems arise. The more times they look for clothing salesmen, the more opportunities for clothing salesmen to retain them, so that they can become old customers of clothing salesmen.

Do not shrink the customers' problems and face problems. Never say "I have never heard of them". "This is the first time such problems have occurred." this kind of treatment will only produce a very bad effect on the customers of the clothing sales staff, because he simply does not want to know if this happened before. It is not serious to tell him the problem. He is not angry at all. It can not solve the problem. "The clothing salesman knows that this is just a small problem". Every customer wishes to receive the attention and attention of the clothing salesmen. They believe that the training and experience gained by the salesperson is only one purpose: pay attention to him and help him solve the problem, so why not show him?

Follow up the problem until it is solved. customer If you send it to another department, you must call the person who is in charge of this matter, and call the customer to confirm the problem, ask the customer whether he has received a satisfactory answer, and ask him what he needs. If he really needs it, try to be satisfied with him until he is satisfied. It is natural that those sports and movie stars may also disappear one day, just because they are too complacent, and the same is true for clothing salesmen. Clothing salesmen may be the best salesmen of clothing salesmen and clothing stores. They are the most organized in administrative work, but customers who are in contact with clothing salesmen do not know that 99% of the clothing salesmen will be satisfied with them. (he doesn't care about them), and he belongs to the 1%. Only this is the most important thing for him.

Giving, giving, giving again, in our communication with customers, customers often ask what to send and how to deliver. Customers' questions and answers reflect the needs and preferences of customers. Obviously, a good start is to provide customers with the beginning. Giving customers what is to give is a service, a statement, giving customers a description of what they care about. So, as a successful salesperson, please remember never to ask customers for anything, even an answer.

Thank you, thank you, and thank you again. Unfortunately, the words "thank you", "honored" or "please" have become less and less used in trade. Please use these words as often as possible, and use "thank you" as your wording. Clothing salesperson The most commonly used word in communication with customers. Please say it honestly, because it is customers, clothing salesmen, me and other talents who have today's job.