New Leather Sandals Are Scratched And Rejected.

"Leather sandals bought the same day, I found that there is not a very obvious scratch on the tip of the shoe, I suspect it is a pair of old shoes, so they asked the merchants to negotiate, asking for a replacement, but they were rejected."

Yesterday, the Nanchang citizen Miss Zhang complained to the 12315 command center of Nanchang industrial and commercial bureau, saying that the Daphne store in Shengli road pedestrian street was shirking its responsibilities.

Yesterday, the center received a total of 171 complaints, including 144 telephone calls, 25 complaints, 2 telephone reports, and 25 complaints were diverted to the various areas of the business sector.

From the content of complaints, there are many complaints about mobile phones and building materials.

Miss Zhang said that in May 6th, she bought a pair of white lady's leather sandals at the store for 263 yuan. At that time, she had mainly looked at the following styles, and bought them after fitting them, and did not look carefully at the shoes.

In the evening, Miss Zhang found that there were scratches on the tips of the right shoes, which looked as if they had been worn away.

Therefore, Miss Zhang suspected that the merchant sold her old shoes to her.

On the 7 day, Miss Zhang found the merchant and asked for a replacement.

The other party first said it was not a quality problem, but later it was said that Miss Chang herself broke it, but she refused to change it anyway.

After receiving complaints from the 12315 command center staff of the Nanchang industrial and commercial bureau, the complaint was diverted to the industrial and commercial sub Bureau of the district.

The store manager Chen shop chief said that after buying shoes, it was not clear whether the shoes were bought or not. The scratches were likely to be produced at the time of the factory, and consumers might have bought them after they bought them, but they were definitely not old shoes.

Finally, after mediation, Chen shop manager said that she would communicate with the manufacturer to see if it could be solved. If it could not be solved, Miss Zhang could take the shoes to detect, once there were quality problems, it could be returned.