Leather Shoes Worth Thousands Of Yuan Cracked In Less Than Half A Year, And The Shopkeeper Replied That The Soles Should Be Dried Before Wearing

Less than half a year, a pair of thousands of yuan shoes The sole cracks

At the end of last year, I spent nearly 1000 yuan on a pair of leather shoes. In less than half a year, the soles of the shoes have cracked and nearly worn. Ask the merchant to report the situation, but the other party refuses to deal with it because it has passed the "three guarantees" period. On the 27th, the reporter received a complaint from Ms. Wu, a resident of Nanchang, that the "Hush Puppies" men's casual leather shoes she bought had serious quality problems. Later, the reporter accompanied Ms. Wu to the Hush Puppies counter in the shopping mall on Bayi Avenue to learn about the situation. The staff claimed that the soles of these shoes had better be dried before wearing after stepping on water. After several negotiations, the agent director agreed to give a satisfactory reply next Monday.

Brand shoes worth thousands of yuan cracked less than half a year ago, and merchants refused to deal with them on the grounds of "three guarantees"

According to Ms. Wu, on December 25, 2011, she purchased a pair of men's casual leather shoes at the "Hush Puppies" counter of Hongkelong Bayi Avenue Store. The original price of the leather shoes was 1598 yuan, which was 926.8 yuan after the discount. "This pair of shoes was bought for my husband, and he didn't wear them very often. When he didn't wear them, he left them at home. When he took them out again in June, he found that the soles of both shoes were cracked." Ms. Wu said that when she bought shoes, she went to the brand of "Hush Puppies". The shoes were not cheap, and the quality was not guaranteed.

After finding the crack in the sole, Ms. Wu contacted the counter and wanted to solve the problem through negotiation. But what made Ms. Wu angry was that when she went there twice, the other side did not give a clear solution. "On the 14th, when I came to the store counter with my shoes, the shopping guide said that to solve the problem, she needed to present a shopping receipt." Ms. Wu said that she had to go back with her shoes because she did not carry the shopping receipt at that time. A few days later, when she came to the counter again with a receipt and shoes for negotiation, the agent could not solve the problem because the leather shoes had passed the "three guarantees" period.

During the negotiation, the shop owner said that the sole should be dried before wearing, and the agent said that it would give a reply next Monday

On the morning of the 27th, the reporter saw that the soles of the two "problem shoes" brought by Ms. Wu had cracks of varying degrees, of which the right shoe was seriously broken. Ms. Wu said that although the three month "three guarantees" period had passed since the purchase of the shoes, such serious cracks did not occur in a day or two, but only recently discovered.

Later, the reporter accompanied Ms. Wu to the "Hush Puppies" counter. During the negotiation with the shopkeeper, the clerk said that the soles of these shoes should be dried before wearing after stepping on water. Later, the reporter found Mr. Wei, the agent director of Hush Puppies. As for the situation reported by Ms. Wu, Mr. Wei said that he did not refuse to solve it, but there was a misunderstanding in the process of communication. Director Wei said that he had discussed this matter with Ms. Wu before, but since Ms. Wu's shoes had passed the "three guarantees" period, he had to communicate with the manufacturer and did not reply to Ms. Wu so quickly. As for the reason why such serious cracks appeared on the soles, Wei said that it might be because the shoes were not dried in time when water entered.

After negotiation, Director Wei said that he would take some photos of damaged soles and send them to the manufacturer. Next Monday, he would give Ms. Wu a reply, and the specific solution would have to wait for the manufacturer's response. Later, the reporter reported the matter to the Industry and Commerce Bureau of Donghu District, Nanchang City, and the industry and commerce personnel said they would investigate the matter.