Hermes Has Apologized For "Checking The Goods To France".

The "inspection door" incident drew many consumers' "painful memories".

This morning, reporters learned from the industry and commerce department that the airport branch of the Shanghai Administration for Industry and Commerce has urgently interviewed the operators of the Hermes store in Hongqiao airport, and requested the company to submit certificates and related documents for the suspected source of supply of Hongqiao store.

At the same time, Hermes also apologized for "checking the goods to France".

Internal investigations have been launched.

After preliminary investigation, Hongqiao airport franchised store and Hang Lung and national gold stores are not the same store sales system. They are directly authorized by Hermes Southeast Asia regional headquarters, and are part of the tourism retail market of Hermes's global sales channel.

At present, the company has provided the authorized operation document and the customs declaration certificate for imported goods abroad.

The industry and Commerce Department is further checking the situation.

This morning,

China's public relations staff Miss Cao told reporters that the company attaches great importance to the relevant reports published the day before yesterday.

At present, Hermes has responded to the news that "the French police destroyed the Hermes fake". Fake goods are not exported through official channels, but through the sale of "grey areas", such as network sales platform and second-hand stores, which can not be monitored by Hermes.

Cao said that at present, there are no problems with the supply of three stores in Shanghai.

However, in view of the fact that Hongqiao shop employees "want to check the goods to France", Miss Cao said that the stores did not provide inspection.

However, it is not appropriate for the staff of the airport store to answer such a reporter. At present, the company is investigating this.

Is it really impossible to check the goods? In this regard, people in the industry believe that every product has its own coding and anti-counterfeiting labels for the Hermes who always boast of "craftsmanship, hand-made and unique". Just pressing a few buttons on the computer keyboard can give consumers a "reassurance".

The pride of the luxury brand is a serious lack of "sense of responsibility" for Chinese consumers. The so-called "double standard" of "differential treatment" between Europe and America and China is exposed.

After sale service is much more painful.

For several days, Hermes's "inspection door" incident has continued to ferment, which has drawn many people's "painful memories" of luxury brand after-sales service.

Netizen meow meow tells that she had spent tens of thousands of yuan buying a luxury brand bag, and found that the color was not very much in line with her new clothes, so she went to the store for a replacement.

The other party said it needed to be sent to headquarters for verification. It would take 1 months.

If consumers change other styles, the price is lower than the original goods.

For Chinese consumers "

There are several complaints about "easy to buy and difficult to maintain".

According to people's standard, many brands are different for different customers, different attitudes and standards, differentiated services and "discriminatory" treatment are obvious.

I promise not to buy products now, I promise to provide cleaning and maintenance services and refund services, but I will excuse myself for all kinds of excuses.

It is not necessary to exchange small and foreign tickets for foreign exchange, but domestic consumers must rely on small bills. Some brands can only be sure whether they can be returned or not even if they have small tickets.

The maintenance price is too high, the domestic maintenance point is limited, and the maintenance cost is very high.

If the maintenance time is too long, the repairs will normally be sent to the headquarters, but one or two months later.

"Noble quality, high price, need to be equipped with high-end services."

Can luxury brands in China be able to bend down and listen to the voice of consumers?