I Only Wear 6 Kissing Cat Shoes To Open My Mouth.

Recently, a Beijing Zhang surnamed consumer told reporters that she spent more than 400 yuan in Beijing new world department store in July 2007 to buy a "kiss cat" brand of gold black sandals, only wearing 6 times, the heel and shoe sole radian cracked.

Because the shopping ticket has been lost, the counters refuse to repair it free of charge. If it is to be repaired, it will cost more than 300 yuan.

The problem shoes have been kept in the counter for more than a month. They have not been processed. Miss Zhang has several coordination. The counters said they could find a pair of shoes with the same style, but they need to pay 240 yuan.

Miss Zhang expressed her doubts to reporters: a pair of shoes is only 400 yuan, but the repair cost has to reach more than 300 yuan. Is the charge reasonable?

Such a repair cost has already been able to buy a pair of new shoes. How can consumers spend such an expensive expense on repairing a pair of shoes?

Reporters immediately called the production of "kissing cat" brand shoes Guangzhou Tian Chong Footwear Co., Ltd., customer service Miss Lu said that the manufacturers of shoes will normally be based on the "Three Guarantees" Regulations for after-sales service, such as the loss of invoices generally do not repair.

However, as an additional service, the general repair of shoes does not cause any cost. If shoes involve large areas of materials or other materials, there will be a certain cost, depending on the material of shoe replacement.

Miss Lu also said that the dealer office in Beijing did not send information feedback to the consumers at the headquarters, so that they did not know that such a situation had occurred until the reporter told him.

Reporters also conducted an online survey and found that complaints about "kissing cat" shoes were not unusual.

The industry said that no matter what products to buy, consumers must choose the strength and good after-sales service businesses, and obtain regular invoices, certificates, "Three Guarantees" vouchers, etc., but also keep these credentials, so as to make complaints when there are quality disputes.

Yesterday afternoon, Miss Zhang told reporters that the customer service center staff in Beijing had contacted her, saying that her shoes could not be repaired at the moment, take the shoes back first and see the actual situation as soon as possible, and then discuss the way to solve the problem.

In addition, if she adds money for new shoes, though she can not issue a normal small ticket, it can guarantee normal maintenance.