How To Deal With Customer's "NO"

As a salesperson for children's clothing, it is bound to be faced with the situation of customers saying "NO". How can a salesperson respond properly at this time?

Principle 1:

Principle two: clarify your goals.

Does your company give clear instructions to the business people? Who are the target customers of the product? Which industries and what kind of enterprises are the preferred products of the company?

Principle three: let successful cases speak.

How many customers do you have in your company? Are there any successful customers who can be promoted as a benchmark? Is there any feedback from customers? Whether there is a customer input output analysis before and after the comparison of the value of the customers? If there are successful cases, the persuasiveness will be greatly improved.

Principle four: do not neglect the importance of training.

Did you receive any training in sales before you went to work? Such as sales process, how to make telesales, how to negotiate, how to answer difficult questions from customers, etc.

If we do not have these basic training, we can only rely on our ingenuity to play, and it is difficult for enterprises to succeed.

Principle five: clear the intentions of customers.

What are your users' intentions? Are they interested in this product, or are they interested in your products? How much are they willing to pay for similar products? If it is because the price of your product exceeds the expectations of your customers, it can not be regarded as a purchase intention at all.

Principle six: let employees share their experience.

What are the reasons for their success? If they succeed, what are they doing? What are they doing? Do they often let successful people share their experience with everyone so as to drive the performance of the company as a whole?

When the customer says "NO", if the salesperson is ready for the preparation and knows what to say and how to say it, then even if the customer does not buy the product, he will have a good communication experience.

Everyone likes to listen to sweet words, no matter when, what people, few exceptions, but when praising others, we should pay special attention to the sweetness, too much, others will feel nauseous and disgusting, others will feel that you are hypocritical and artificial, so some people regard praise as the highest art of speaking. This requires the foundation of deep psychology and rhetoric.

First of all, you must understand that you can only flatten your customers by understanding their background. If you want your customers to think that you are speaking the truth, it is obvious that the more background information you have, the more you will not flatten your horse. Of course, you want to understand the situation of your customers, and you must do it in a natural way. You must not be like an interrogant, especially for the first time customers. You'd better try to understand his work and family situation first. If customers don't want to talk about it, don't break the casserole to ask the end. What do you think, maybe the customer has to say?

In the service industry, you must know that people are worldly wise. For example, when the Hakkas have a happy occasion, although you know that there is a verbal congratulation, will you express your blessings in actual action? If you do the service customers just need to be happy, maybe you will get the business. In a word, business must not be short-sighted, myopia should have the concept of long-term management.

Of course, if you want to be a master of praise, you must not have a good eye.

It is important to point out that when you receive a famous brand customer, you should immediately discover his differences to satisfy the vanity of the famous brand. Otherwise, he will think you have no taste. By this way, your service or merchandise you sell will not taste.

Remember, this is absolutely true. Praise is for external beauty, not for men and women. Men and women alike like to be praised.

When you open a shop and do business, you will often encounter some customers with children or even pets. In such a situation, praising the customers' children or pets is a shortcut to make the customers happy, and is more pleasant to them.

Let customers feel at home.

Shop advisers suggest that, in the service industry, you may always have the mood of being in love and take the "tender" offensive to customers. Sometimes, small intentions can make them rush out of money! Let customers feel at home!