Several Etiquette Points For The Secretary To Greet Guests

In daily life and work, modern people

So-called

No form, no content. In daily work and communication, this ritual and instrument are mutually causation. You just say you respect, you can't show no, you just say you show that you don't respect others.

Strictly speaking, etiquette should be subordinate to the discipline of public relations and should be a sub discipline of public relations.

Public relations are actually the science of shaping the image of a social organization in modern society. What kind of image is it created by etiquette as a sub discipline? It is a personal image.

1. preparation in advance

Guests with high status are invited to arrange the VIP lounge and prepare drinks at the airport, station and wharf.

Send someone to the airport to wait for guests, instead of going through the relevant procedures and picking up luggage.

After arriving at the hotel, play elegant music to eliminate the fatigue of the guests' journey, and also prepare some latest newspapers and magazines.

The staff should be trained so as to leave a pleasant and pleasant first impression to the guests.

2. assist in work

Assign special personnel to assist in handling related procedures and air tickets, cars, ship tickets and baggage extraction or check procedures.

Important delegations, with a large number of people and many luggage, should take out the luggage of the main guests first. It is best to ask the other party to send someone to cooperate with them and send them to the place of residence in time for changing clothes.

3. reception process

We must strictly implement the hotel reception system and other relevant regulations, and consciously maintain the reputation of the hotel.

4. after boarding

Master room occupancy, make all kinds of reports about occupancy status, provide accurate information for hotel management and operation, and pass the relevant information of guests to departments through computers, telephone, documents, statements and other ways.

5. attach importance to separate reception

At the front of a hotel, do not write the word "Welcome" in a uniform manner, but you should change your style at any time before the arrival of different nationalities.

If you install an electric rotating big character placard, constantly rolling out the language of all countries will give guests a feeling of being at home.

In the room where the guest lives, there is a small national flag hanging on the table, with a newspaper printed on the table, which believes that the emotional distance between the hotel and the guests will be significantly reduced.