Ministry Of Commerce Standardizes Two Online Retail Businesses

network

Retail business behavior, create a good consumer environment, protect consumers' legitimate rights and interests.

commodity

Including food, clothing, shoes and hats, bags, household appliances, communications products, books, audio and video products, etc. key areas include catering, amusement, leisure fitness, beauty salon, bathing, foot bathing, ticketing, etc. the key objects include the third party trading platform, the group buying website and so on; the key content includes the false promotion, intellectual property protection, the sale of prohibited goods, commodity quality, price fraud, service standard and so on.

trading platform

We should strengthen the construction of service guarantee mechanism, such as information release, identity authentication, paction, payment, logistics, after sale service, dispute handling, advance compensation, process monitoring and so on, so as to ensure that goods can be delivered to consumers on time.

Instructing online retailers and third party trading platforms to implement the advance compensation system and the cooling off period system, strictly prohibit fictitious price discount and misleading bid price, shall not reduce the quality and service quality of the promotional products, shall not unilaterally cancel the order without reason, and shall not refuse to return the goods on the grounds of promotion, or set obstacles for the consumers to return the goods, and shall not damage the legitimate rights and interests of consumers on the basis of preserving the final interpretation right.