Online Payment Group Purchase Is Not Acceptable? Refund!

Deng Guoping, Secretary General of Dongguan Consumer Association, suggests that Internet pactions are more risky and quality of service is difficult to guarantee. Consumers must remember to keep the paction records well.

A virtual electronic paction has brought trouble to miss Lin of Shijie. She has been unable to receive goods on a group purchase online payment. Yesterday, after the intervention of Shijie industrial and commercial bureau, Miss Lin took the money back.

In July 17th, Miss Lin bought a $195 "good enjoyment" abdominal machine on the "Gao Peng" group buying website. The website promised to deliver the goods 3 to 7 days after the payment was made, but Miss Lin still had not received the goods for more than 20 days.

Miss Lin asked about the group buying website. "Gao Peng net" replied that it had paid the payment to the Dongguan yuan Kai Trade Co., Ltd., and urged the company to deliver the goods. For the company's delay in delivery, the explanation of "Gao Peng net" was already arranged.

Miss Collins waited for many days and still did not receive the goods, and the website did not return the money on time.

Miss Lin has failed to dial 12315 for consumer complaints after failing to negotiate with the website many times. The Shijie industrial and commercial bureau has contacted the Dongguan yuan Kai Trading Co., Ltd., located in Shijie Town, Tang Hong Village, after knowing something about Miss Lin.

The company responsible person said that the company did sign a cooperation agreement with the "Gao Peng net", selling products on the website, but they did not receive the order for Miss Lin, nor did they receive the relevant payment.

The information provided by the website and the merchants are inconsistent, and there is a case of mutual buck passing.

In view of this situation, the Shijie industrial and commercial sub Bureau staff launched a positive mediation work, starting from the Dongguan yuan Kai Trading Co., Ltd., to persuade them to be positive.

Guancheng Xiaxie Commission successfully mediate the first "strong buy and sell" complaint

"Free trial" cosmetics?

Miss Ho, who was shopping in front of a cosmetics store salesman, accepted the beauty care which was known as "free gift". After that, he was asked to make a product that was used for nursing care before he bought nearly 1000 yuan, otherwise he could not leave.

Yesterday, in the mediation of Wancheng Committee, the store returned 960 yuan to miss ho.

Miss ho met someone selling cosmetics before shopping. Under the persuasion of salesmen, Miss ho entered a street in Tong De street.

After leaving the cosmetics store, Miss ho immediately went to the City Council to reflect the situation.

Wancheng committee will immediately escort Miss ho to the scene for mediation.

At the beginning of the mediation, Miss ho asked for a full refund, while the operator was unwilling to refund, and the two sides failed to reach a conciliation agreement.

According to the relevant provisions of the "consumer law", the staff members of the Xiaowei sub committee of the Guancheng city made clear to the operators the attitude of the branch and the follow-up measures they may take, requiring them to give a clear and proper treatment plan immediately.

After many mediation, the operator initially disagreed with the refund to the consent part of the refund and finally agreed to the full refund. The two sides finally reached a conciliation agreement, and the cosmetics shop returned to miss ho for 960 yuan.

Subsequently, the City Council asked the cosmetics store to abide by the law, to eliminate the "strong buy and sell", and to ensure fair consumption for the masses. The shop also indicated that it would abide by the law in the future and avoid such incidents.

It is reported that this is the first successful handling of complaints of "strong buy and sell" consumer complaints.