Communication Skills: If You Want To Convince People, You Need To Speak First.

At work,

Why should we say that communication between enterprises is the most difficult part of Corporate Communication?

One: the identity of communication is not equal. It is very easy for superiors to dismiss their subordinates' opinions by creating the mentality of "the defeated Wang Hou, the loser".

When a meeting is needed to discuss a matter, the ears of the organizers or superiors will listen selectively, and they will listen to those who think they may have high opinions, but the other opinions are not heard at all. Therefore, there are many insights. They have no choice but to weigh the flaws, but they do not receive the information at all. Of course, they are not willing to accept the information subjectively. In the long run, they will let the active speakers lose their enthusiasm for thinking, and there will be silence in the meeting.

Two, communication is easy to go through the motions, become the showcase of the superior, become speculation.

For example, a senior leader convened a meeting to discuss a topic. In fact, in the minds of the senior leaders, he had already thought that he had his own views, and he thought it was absolutely right. He did not have an open-minded attitude to accept other people's suggestions.

As far as the objective situation is concerned, no one can say that his views or work achievements are impeccable. Just like the Olympic Games, no one dares to say that he is the strongest, quicker, taller and stronger.

But many senior leaders are full of expansive mentality. They can not tolerate different views or opinions.

If any subordinate comes out to pick out his flaws, the malady is considered to be "anti dragon scale", which does not give face to face, and can not be consistent with the leadership. It only shows that you are not going into the flow, because the instructions of the leaders are absolutely right, and doubt can only mean that you are not competent.

Next, I'll solve your problem with slow fire stew frog.

At this point, some people who have no idea or have never thought about this topic, because they have not thought about it or have not thought about it, see that everyone is expressing their opinions, anxious for themselves, and expressing their opinions.

The best way is to maintain a high degree of commendation with the superiors.

As a result, the leader of the higher authorities is very pleased because he keeps consistent with him to prove that he is very talented because the leadership is the best and beyond doubt.

So, a promotion and a salary will become a success.

Although the situation of enterprises varies widely, the key to bad communication lies in the concept and system. In fact, changes in concepts and systems (or reform) are not difficult to get to the sky - as long as you are willing to spend three minutes thinking and seven minutes to practice.

I. diversification of ways

The most common communication among enterprises is written report and oral communication, but the former is most likely to fall into the layers of commentary and Wenshan Hui, and the efficiency of losing communication is lost. The latter is easy to be influenced by personal subjective consciousness and can not objectively convey the content of communication.

When enterprises begin to worry about bad communication, they should adopt different ways of communication to improve them.

For example, if communication efficiency is too low, we should consider the establishment of specialized communication departments. If communication is lacking in constructive nature, we should reflect on whether internal education is lagging behind.

Two, equal distance communication

High quality communication should be built on the basis of equality. If communication can not be equal, especially if the supervisor does not keep the same attitude towards subordinates, the communication during the period will produce quite a lot of side effects. Getting the boss's pet is full of anger and complaints, but at the same time, the rest of the employees will have the negative emotions of confrontation, suspicion and giving up communication, and communication work will encounter great resistance.

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Keeping the same working distance and not having personal feelings with your immediate superiors and subordinates will be an important part of communication equality and openness.

Three, changing one-way communication is a two-way communication.

The position of enterprises and employees is unavoidable to be common. Only by making good use of the power of communication and timely adjusting the interests of both sides can the two sides better develop and promote each other.

In many domestic enterprises, communication is only one way, that is, only leaders communicate with the same order. Subordinates are only symbolic feedback. Such communication can not only help the supervision and management of the decision-making level. For a long time, employees' enthusiasm and sense of belonging must be bruised.

Therefore, one-way communication must become two-way communication.

There are many ways of two-way communication. The key is to respect the opinions expressed by subordinates and avoid public criticism. Even if the staff's suggestions can not be adopted, we must affirm their initiative.

If the proposal is feasible, public praise should be made to show encouragement.

Four, improve communication efficiency.

Speaking of the concept of communication efficiency, communication efficiency is similar to the decomposition speed in chemical reactions: communication is the main tool to deal with the contradictions caused by improper management. If communication efficiency is too low, of course, it is impossible to "decompose" the internal adverse reactions in time. This communication is also a low-quality communication or ineffective communication.

The most effective way to improve communication efficiency is to clarify the direction of communication, which is related to the clarity of the functions of the internal departments. If the functions of the enterprises are clear and clear, then all internal communication will be targeted accordingly, instead of being thrown away like a ball.

In order to avoid vicious communication in the process of communication due to conflict of interests, it is necessary for enterprises to set up a supervision department independent of all functional departments, directly under the decision maker, to coordinate internal communication work.

Five, improve the quality and skills of communication.

Generally speaking, the communication quality of the enterprises with higher comprehensive quality is better, and if the enterprises with low quality generally enhance communication, there will be no big problems.

The most difficult part of communication is the uneven type of internal staff, because of different quality, so in the same way of communication, it will produce different kinds of communication reactions, and the fundamental solution is to carry out internal reeducation continuously, so that employees can keep up with the development of enterprises, and at the same time, push enterprises to seek greater breakthroughs.

1. take the lead in expressing your views.

When difficult problems are to be dealt with, subordinates are staring at their superiors. If they do not clarify their attitudes and practices in time, even if they are wrong, their subordinates will think their superiors are incompetent.

Similarly, if you want to make a difference with your subordinates, you must first put down the "shelf" and not be lofty, but have the right words and deeds.

2. "expose people without revealing weaknesses"

People do not hide their skin.

There are many people at the scene, even if their subordinates do wrong, if they reprimand their subordinates in front of everyone, they will deeply hurt their self-esteem and believe that you no longer trust him, resulting in great resistance.

Remember, compliments should be criticized on a large number of occasions, especially on naming names.

3. communication time is not as long as short.

More exchanges seem to be intimate, communication time is not too long. After long, many words must be lost. Frequent frequent contact with subordinates, subordinates are more approachable and easier to know that you are paying attention to him and caring for him.

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4., if we want to convince others, we must first let people speak.

As the saying goes, if you want to be dressed, let others speak first.

Even if there are one hundred reasons for persuasion, don't forget to let employees finish their own views first. Do not even listen to them. Listening to others is the most direct expression of distrust.

No matter how correct you are, let the other side speak clearly, then ask the employee to change the position and think about solving the problem, so that he can see how to solve it in his own position.

If he puts himself in his shoes, it is very likely that two people will be able to agree.

5. let employees help solve problems.

Nowadays, employees are proficient in their skills, and they are generally eager to dedicate their talents to the group.

In fact, they know their work.

Clearer than anyone else.

Therefore, asking employees to help solve problems can not only effectively use valuable resources, but also create a cooperative atmosphere of participation.

6., strengthen the feelings of subordinates.

Use some tips, such as writing a thank-you note, asking the superior to give him a call, ask the staff to drink tea and eat, have small progress to praise immediately, or do house visits, show some interest in the life and family of the employees, often walk around, greet, and sometimes send some mysterious little gifts.