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Group Buying Should Apply For Refund When Confronted With Problems.

2011/7/8 10:17:00 65

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Group Buying Canvas Shoes Online Shopping

I'm sorry.

Always on the road

Netizen 0serena0 spent 99 yuan on G group net, buying CONVERSE's new classic classic evergreen couple in 2011 at the original price of 295 yuan.

Canvas shoe

。

The website said, "during the group buying period, the merchants promised 3 days to send a cargo, and they could receive the goods within 10 working days". But 17 days later, 0serena0 has not seen anything so far, and the delivery status always says "no shipment".

Customer service QQ is always busy, call customer service, always said that already in the "delivery".

0serena0 said to return, customer service said that the goods have been issued, now can not be changed.

It is suggested that 0serena0 consult again after refusing to sign.

But the goods have not arrived, and there is no way 0serena0 can refuse to sign.

"Goods were drenched by heavy rain and returned to factories."

Netizens eastcompeace purchase at Wo Wo Group

Gym shoes

The customer service reply was that the goods were wet by the heavy rain, and they were all returned to the factory for reissue. After sending it, they were pure black. Eastcompeace was not satisfied with the request, and asked for a replacement. Once again, they did not receive the goods for a long time.

Not even the body!

AMRY:2 19 months ago, we bought cash tickets, so far even the body is not, logistics is still showing no information, strongly demanding explanations and refund!

Coral velvet blankets are infinite.

"Only 48 yuan! Enjoy the original price of 188 yuan, three li, coral double sided super soft thickening air conditioning blanket! Blue and pink two kinds of styles! Fine texture, soft handle, excellent water absorption, no pilling, no hair hard, safety and environmental protection! Give you the best care of life at any time and anywhere!" bought two pieces, and looked very beautiful after receiving it. But after using it, it was very hairy, clearly indicating not to drop hair, but it actually fell down in a mess, sticking to the bed, clothes everywhere, and finally had to put it away! Wasted 98 yuan!

Did this EMS come from an alien planet?

Net friend UFO:5 has not received the order from 19 to 2, and has made telephone enquiries in the middle for the first time.

Customer service

Tell me to check it out. Second days later, I would like to call back and tell you that after waiting for more than a week, no one could talk to me, I couldn't call again, the customer service said to check it, call me back in 2 hours, and waited very much for a week.

Then I called again, and it was hard to call back. My address was not forwarded to EMS. (in fact, my place was in Tong, Tong Tong, home express, and all the wind). OK, turn around, wait, wait for more than ten days or not. Is this EMS sent from the outside? Who can tell me where the goods are?

The money has been deducted, and no SMS has been received.

Netizen music button: the group bought a 200 yuan voucher for a network mall, the group buying price was 8 yuan. I went up to the mall to find something I wanted to buy first, and then hesitated to buy the replacement volume for the group purchase. Later, I thought it would be expensive to buy it anyway.

Group buying time seems to be left for a few minutes, so when my group payment is confirmed, the money has already been deducted, but I haven't received the SMS successfully. I was a bit depressed at that time. Obviously, I still had time to see how it happened.

Later, it was confirmed that the group purchase cost was deducted from the bank card.

I want to make phone calls on the Internet, but I can't get through the phone several times.

General iron gate

It's only 19 yuan! The original price is 92 yuan, the children's happy time package of the babdy bear children's theme restaurant! Pasta sauce with meaty sauce + sweet potato strips or chips + small puddings + special +DIY heart cake! Also give DIY magic balloons 1! The baby's exclusive dining room, mother's communication platform! Today, take the children to play, and intend to eat there at noon, so the iron general door, ask the security guard, it seems to quit!

Website interview

Refund is the most common and effective solution.

Handle network: any problem, consumers can call customer service telephone, customer service will negotiate with consumers to solve the problem, pull hand net to contact the business; if consumers insist on a refund, the handshake net will be returned to the customer's handle account in 2-3 working days.

US group: in the process of consumption, consumers can consult with businessmen or call customers whenever they encounter a problem of being unworthy of the name, being short of weight or being dissatisfied.

When accepting goods and services, it is better to take photos with mobile phones to make use of evidence.

Customer service will be resolved according to specific circumstances.

Waxy rice network: first, we can contact the merchants first, and we can contact the customer service to try to satisfy the customers' satisfaction.

F group: some goods can not be successfully received, or some services can not be enjoyed. This is indeed true.

Customer service here to contact businesses, the response given by merchants and consumers will not be much different.

The only thing that can be done is to refund to the F group account. The compensation for other telephone charges and pportation fees is not considered.

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Protection of rights and interests

After finding a problem, are you looking for a business or a group buying website?

Website group buying website will urge merchants to perform their contracts.

(full net Zhang Guojun, general manager of Guangzhou)

Group buying is actually a win-win cooperation between merchants and websites. The group buying website will sign a cooperation agreement with the merchants and charge a certain margin. If the business fails to fulfill the service promise or consumers' complaints, the group buying website will directly deduct the corresponding amount of gold from the guarantee money, and the first time it will be paid to the consumers.

When the group buying website was just rising, everyone was fighting for "cheap money", but not the most. Only in the fierce price war, of course, there was inevitably the phenomenon of "goods not being".

Sometimes, the boss is very approve of group buying this way of consumption, but the following employees do not perform well, and the mentality of people who take part in group buying is actually sensitive, and a little bit of things will have emotional fluctuations.

Group buying today is not only a synonym for "cheap". Group buying websites are playing a role of "life consumption guide" more often. They do not want to stay at home at weekends. When they go to group buying online, they can find lots of interesting information, where to cut their hair, watch movies, swim and so on.

The cooperation between group buying websites and businesses is also more diversified and deepgoing. For example, the full seat network will train the service personnel of cooperative businesses, and teach them some effective ways to minimize friction with consumers.

Before signing the cooperation agreement, they will correctly assess their reception ability and work out a reasonable plan. Sometimes, the staff of the network will also participate in the service links, help businesses maintain order and receive customers, and try to finish the details in detail.

Guangdong Internet Commerce Association's "net business first payment mechanism" has been launched.

It is always a worry for online shopping families to buy troubled goods online.

In order to effectively solve the difficult situation of online shopping return, the Guangdong Internet Commerce Association's joint network business enterprise launched the "net business first payment mechanism" and started in July 4th.

When consumers buy a problem product, as long as they can provide corresponding proof materials, the Guangdong Internet commerce association can use the first return fund established by the complaint network providers to compensate the consumers first, and the Guangdong Consumer Council supervises the operation of the first return mechanism, which is just as applicable to group buying.

If a consumer participates in the purchase of a product from a network dealer who first returns, if there is a dispute, the consumer may submit a claim for compensation within fifteen days from the date of receipt of the commodity.

The first step is to apply for seven steps: accepting applications, accepting, pferring, dealing with network operators, paying compensation, feedback and disclosure.

Consumers need to register on the platform of the "first refund" platform for the online credit information service platform (www.ccredit.cn). (Note: the platform is officially open to the public in July 18th). After the platform is registered, fill in the application form for the first return of the Internet business.

The items in the form must be truthfully filled, including, but not limited to, the screenshots of the single paction record, the courier list scanned by the merchant, the screenshot of the payment sheet for the single paction, the QQ chat record for the paction, and the clear and complete information (such as damage, counterfeit and inferior goods, incorrect delivery of goods, delivery errors, etc.), which can be uploaded to the electronic attachment, and then submit the application form.

When consumers complain to the association and apply for advance compensation, the association will assist consumers to negotiate with the complaint network providers. After 7 days after the pfer of the claim application to the complaint network operators, if the network operators and consumers fail to form a consistent opinion on the complaint, the association will first refund the consumers.