Business Conference Etiquette

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Xiao Liu's company was invited to attend a seminar.

Xiao Liu overslept in the morning and waited for him to arrive. The meeting had been going on for twenty minutes.

He hurriedly pushed aside the door of the conference room, and squeaky, he suddenly became the focus of the meeting.

Just sitting for less than five minutes, there was a lullaby on the quiet assembly hall. Who was playing the music? It turned out that Xiao Liu's cell phone rang!

It was not long before I heard that Xiao Liu had found another job.

Whether attending a meeting of their own units or other units, they must observe the protocol.

Because in such a highly focused situation, a slight carelessness can seriously damage the image of oneself and the unit.

Let's introduce the three most commonly used conference manners: working conference etiquette, negotiation etiquette, tea party etiquette.

Working conference etiquette

The object of work conference etiquette is mainly the staff of this unit, the industry or the system.

We introduce two aspects of discipline and correction.

1. meeting discipline requirements

If you have a work clothes, you should wear your work clothes.

The meeting time is about five minutes earlier than the prescribed meeting time, and it is not the time for the meeting to arrive.

During the meeting, we should show a serious listening attitude.

A meeting is also a job. The attitude of serious listening is not only a manifestation of your work attitude, but also a respect for the speaker.

It's very impolite to lie on the ground, lean on, yawn, paint around, head down to bed, pick up the phone, walk around, and whisper with your neighbor.

At the end of each speaker's speech, he should applaud his affirmation and support for his speech.

2. the right will wind.

We must make it clear that the work conference is only a part of the work process, so it is necessary to overcome the formalism of too many meetings.

If the wind is not right, not only will it be wrong, it will also develop a bad habit of procrastinating and inefficient work.

We may start with two aspects: controlling meetings and improving the wind.

To control meetings is to provide clear rules for the number, scale, funds, time and place of meetings.

The regulations on the approval of the meeting, the amount of funds to be used and the administrative powers shall be formulated, and shall be strictly supervised by the highly skilled personnel.

Improve wind.

The wind can reflect the style of work of a unit and its leaders.

If there are too many meetings, too long meetings and fastidious and ostentatious style are unhealthy trends.

To improve the wind, we need:

Discard formalism.

Having specific and definite contents to re organize meetings, meetings must solve specific problems.

Strictly restrict meetings.

The total number of meetings must be limited.

Limiting the total number of meetings is very useful in eliminating the meeting and improving the efficiency of the conference.

Then how can we improve the efficiency of the conference?

One is to improve the way of meeting.

For general meetings, no conference can be held, such as the use of modern communication equipment: television, radio, telephone and Internet for meetings, which can save conference costs greatly.

The two is to focus on themes.

No matter how many meetings are arranged at a conference, the theme of the meeting should be clear, so that it is convenient for discussion and convenient for execution.

The three is compressing content.

We should delete the dispensable contents around the theme of the conference.

The four is to limit time.

The beginning and ending time, speaking time and discussion time of meetings should be clearly stipulated and strictly implemented.

The five is leadership demonstration.

The demonstration of leadership is necessary.

Meetings that have nothing to do with themselves should not be allowed to attend, attend meetings on time, strictly observe the protocol of meetings, encourage meetings without meetings, and take the lead in controlling speaking time.

Two. Negotiation etiquette

The fair is an important business activity.

A successful negotiation is not only about strategy, but also about etiquette.

1. etiquette preparation for the fair.

When arranging or preparing for the fair, we should pay attention to our own instruments, prepare the places for negotiation, arrange the seats for discussion, and show the respect for the negotiations and the object of negotiation.

Fair is the communication between units and units, so it should be characterized by dedication, occupation, efficiency and efficiency.

There must be strict requirements on instruments.

If a man is not allowed to be unkempt, he mustn't grow a beard or leave a big sideburns.

Ladies should choose a dignified and elegant hairstyle and make light makeup.

Neither modern or advanced hairstyles, dyed hair, make-up, or strong perfume can be used.

Because of the general situation of the negotiation, we should wear formal, simple, elegant and standard ceremonial costumes on such occasions.

Men should wear dark three piece suits and white shirts, plain or striped neckties, dark socks and black laced leather shoes.

Ladies wear dark suits, skirts and white shirts, with meat color or trousers stockings and black heels and semi heeled leather shoes.

2. seating arrangements for the fair

If you are hosting the negotiations, you must make good use of this "trump card" in all aspects.

Behind the scenes of the fair, proper etiquette, courtesy, hospitality and caring for the opponent can win trust, understanding and respect.

At the fair, not only the environment of the negotiation hall should be well arranged, but also the relevant articles should be prepared, and special attention should be paid to the seating problem with strong etiquette.

The issue of seating must be taken seriously when holding formal meetings.

Only small meetings or preparatory meetings can be done without attention.

When holding bilateral negotiations, a long table or an elliptical table should be used. The guest and the host should be seated on both sides of the table.

If the table is horizontally placed, it should face one side of the main door, belonging to the customer.

If the table is placed vertically, the direction of the door shall prevail and the right side shall be upper, belonging to the guest side (as shown in Fig. 12-1).

During the negotiations, the main members of the parties sit in the middle of their own side.

The rest of the staff should follow the principle of high right and left low, and sit on both sides of the main staff according to their positions.

If there is a plation, you can arrange to sit on the right side of the main speaker (Figure 12-2).

In order to avoid being rude, in accordance with international practice, a round table is usually held at the negotiating table.

In this way, the boundary between the poor and the inferior is desalinated.

Even so, when sitting in detail, the attendants of all parties still need to be admitted at the same time and sit at the same time.

At the very least, the owners should not sit before the guests.

3. three principles for negotiation

During the negotiation process, the attitudes, psychology, ways and techniques of the two sides have great influence on the negotiation.

First, we must act according to law.

All activities carried out by negotiators must be conducted in accordance with the laws of the state so as to ensure vested interests.

The two is to respect people.

Ask the negotiators to show their sincere respect for each other in the whole process of the fair.

Moreover, in the further business contacts in the future, it will also play a subtle role in "respecting me and respecting you."

Three, mutual benefit, equality and coordination.

Negotiation is a kind of cooperation or preparation for cooperation.

Therefore, the successful outcome should be that all the participants involved in the negotiations have achieved certain success and gained greater benefits.

If business negotiation is regarded as a "one-time sale", the more we win, the better we will win. The final outcome of our negotiation will be our success and the failure of our opponents. It will endanger our cooperation with the other side.

Moreover, it will win "bad goodwill".

Three. Tea ceremony etiquette

Compared with other types of business meetings, tea parties are the most social color.

1. tea conference purpose

It is a social gathering for liaison and entertainment in order to liaise with old friends and make new friends.

Participants can freely speak freely and have refreshments.

Generally speaking, tea parties do not arrange seating. At least, the arrangement of seats is not too obvious.

Free activities, participants do not need to sign in.

2. tea party held

The content of the tea party etiquette mainly involves seven aspects: the theme of the conference, the invitation of guests, the choice of time and place, the preparation of tea, the arrangement of seats, the agenda of the conference, and the speech.

First, the theme of tea party can be divided into three categories: friendship, entertainment and thematic.

The tea party with the theme of friendship is the most popular; the entertainment themed tea party arranges some entertainment programmes for the purpose of activating the atmosphere, and takes this as the main content of the tea party. The main content of the tea party is free participation and improvisation. The special tea party is a tea party held at a specific time or for some special problems, to listen to some professionals' opinions, or to have conversations with certain people who have specific relations with their units.

Second, when organizing a tea party, organizers must invite guests around the theme, especially identifying the main participants.

Guests can be consultants, celebrities, partners, etc.

Once the list of guests is confirmed, the official invitation should be made immediately to the other party in the form of invitation.

According to convention, the invitation to the tea party should be served or sent to the invited person half a month ago, and the invited person may not reply.

Third, the specific choice of time and space.

This is an important condition for the success of the tea party.

It is a good opportunity to convene tea party when we celebrate the new year, celebrate the anniversary, make decisions before and after major decisions.

According to convention, the best time to hold a tea party is around four o'clock p.m.

Sometimes, it can be arranged at around ten o'clock in the morning.

In the specific operation, it is not necessary to stick to the rules. It should be based on the convenience of the participants, especially the main participants, and the habits and customs of the local people.

The tea party is usually long and short. The key is to see how many people are speaking at the scene and whether they are enthusiastic.

If the time is limited to one hour to two hours, the effect will be better.

The venues suitable for holding tea parties are mainly: first, the conference hall of the organizers.

The two is the multifunctional hall of the hotel.

The three is the private living room of the organizers.

The four is the private courtyard or outdoor garden of the organizer.

The five is the high-end business teahouse or teahouse.

Restaurants, cabaret, bars and other places are not suitable for holding tea party.

Fourth, the preparation of refreshments.

Tea parties are not staple food, no wine tasting, only refreshments are provided.

Tea party is heavy "say" not heavy "eat", there is no need to eat too much effort.

At the tea party, the tea served for the participants should be positioned as a supporting actor.

What we should pay attention to in preparation is:

We must be prepared for tea and tea sets for guests.

We should try our best to choose top quality products and not to abuse them.

We should also take care of the different tastes of the participants.

For example, green tea, scented tea or black tea.

The best choice of ceramic tea sets, and pay attention to teacups, teapots, teapots complete.

In addition to the main supply of tea, some refreshments, fruits or local snacks can be prepared for the participants at the tea party.

It should be noted that the snacks, fruit or local snacks served to the participants at the tea party should be suitable, adequate in quantity and convenient to be taken.

It is customary to have dinner after the tea party.

Fifth, arrangement of seating arrangements

Generally speaking, when arranging participants' specific seats, they must be adapted to the theme of the tea party.

When arranging tea party participants' specific seats, the following measures can be taken:

One is surround.

It is not to set up a rostrum to put seats, couches, tea tables around the venue, do not specify the specific dignity of the seats, and allow the participants to sit freely after admission.

The arrangement of this arrangement is most consistent with the theme of the tea party, and is also the most popular.

The two is loose seats.

Loose seats are commonly seen in outdoor tea parties.

Its seats, sofas and tea tables are freely assembled, and can even be arranged by participants according to their individual requirements.

This is easy to create a relaxed and comfortable social environment.

The three is round table.

Round table positioning refers to placing round tables at the venue. Participants are free to sit around.

There are two forms of round table scheduling: one is suitable for a small number of people, only a large oval conference table is placed in the center of the conference hall, and all participants are seated around.

The two is to set up several round tables in the venue.

The four is the chairman.

In tea parties, this kind of ranking refers to the fact that the host, host and guest are consciously arranged to sit together at the venue, and sit regularly.

Sixth, the basic agenda of the tea party.

Number one: the host announces the tea party.

Before announcing the start, the moderator will ask the attendees to take their positions.

After the announcement, the moderator can give a brief introduction to the main participants.

The second item: the chief responsible person of the organizer speaks.

His speech should be centered on the theme of this tea party, and also on behalf of the organizers, we would like to welcome and thank all the participants.

Third item: participants speak.

These speeches are the focus of the tea party under any circumstances.

In order to ensure that participants can speak freely and speak freely in their speeches, usually organizers do not specify and sort the speakers in advance, nor do they restrict the specific time to speak. Instead, they encourage participants to make improvised speeches freely.

A person can also speak many times to supplement and improve his own opinions and opinions.

The fourth item is the summary of the host.

After a brief summary, the host can announce the end of the tea party.

Seventh, the tea party's speech.

Speaking at the scene is very important in the tea party.

If a tea party fails to speak enthusiastically, or if the speaker's speech is seriously removed, it will lead to the final failure of the tea party.

At the tea party, the moderator plays a more important role in judging the situation on the spot, guiding the participants to speak according to circumstances, and controlling the overall situation of the conference.

When we compete to speak, the hosts decide.

When no one speaks, the host raises a new topic, or asks someone to speak.

When the venue is in dispute, the host should come forward to dissuade him.

Before each participant's speech, the moderator can give a brief introduction to the speaker.

Before and after the speech, the host should take the lead and applaud.

The speeches and performances of the tea parties must be appropriate.

When asking for a speech, you can raise your hand, but you should also be modest and not fight. No matter what your opinion is, don't interrupt others.

We must guard against flattery when we affirm our achievements.

No criticism can be made when criticizing.

We must not express dissatisfaction on the spot, or even engage in personal attacks in private.