ZARA Formal Statement Apologizes &Nbsp; Problem Clothing Can Be Returned Unconditionally.

The Beijing Consumers Association publicly criticized ZARA for never answering or ignoring consumers. The ZARA apologized yesterday: consumers can buy unconditional return products if they buy products that deal with the problem products. ZARA stores can offer unconditional return.

Xu Xueqing, director of public relations and communications of SA La Commerce (Shanghai) Co., Ltd., said that after many communication with Beijing Consumers Association, the Spanish headquarters finally decided to return unconditionally for the 3 question garments.

She said, "apologize to the consumers.

According to its introduction, consumers are not required to produce shopping tickets, whether or not they have been crossed, so long as they hold the products of question batches, the staff can check them back in the system, and then return the goods at the time they purchased.

Consumers Association wishes to have written instructions.

Luo Gang, director of the social supervision and consumer guidance department of the municipal Consumers Association, said that ZARA Spain headquarters should also give a formal written explanation to the Consumers Association. The City Consumers Association hopes that ZARA will respect the legitimate rights and interests of Chinese consumers more in the future operation.

Xu Xueqing said that he would communicate with the Spanish headquarters and come up with a written explanation of the return rules as soon as possible, and provide them with the Consumer Association at any time.

3 question clothes

The "ZARA" brand number is 5627/594/700, and the dark colored casual trousers of Morocco origin (nominal wool content is 20%, the actual measurement is only 10.6%; the acid resistance perspiration, alkali resistance sweat stain and wet friction index are not up to standard).

"ZARA" 0518/227/800 coat coat (nominal filling 70% down, 30% feathers, measured cashmere volume 51.1%);

The number of "ZARA" is 0398/705/707 coat coat (with a nominal amount of cashmere 50%, measured 40.5%).