21 Major Mistakes In Visiting Customers

In the Internet era, face-to-face meetings with customers are becoming more and more rare.

Error 1: no planning for visiting.

It sounds simple, but if you feel that this business can't be done, try to end it.

Fix: never mind pushing a door before you think about what you plan to achieve.

Error 2.

Flirting with the front desk.

This may be tempting, but unless you have the appearance of a handsome guy in a TV soap opera, you will probably only irritate the other person (even the police) and tell the boss.

Correction: courteous, friendly and courteous.

Error 3: rude to administrative staff.

If you behave arrogantly and superior, you will only cause repugnance.

Correction: once again, please be friendly and respectful to both staff and others.

Error 4: appear with a group of people.

If you bring too many people, it will make the customer think why your cost is so high.

Fix: when you need other people to participate, please use the Internet Conference.

Error 5: did not pay attention to your dress.

Don't show inappropriate behavior. It may be bad to borrow the customer's bathroom quickly.

Correction: before visiting customers, go to the toilet of the gas station and dress down.

Error 6: pretend to drop in.

Who are you kidding? Do you think that if you pretend that this is not a special visit, the possibility of rejection will be reduced?

Fix: say or sell important things to justify your appearance.

Error 7: late.

If you don't arrive on time, this tells the customers clearly that you don't care about them or their time.

Correction: always arrive 15 minutes ahead of schedule.

If you drive to the appointment, open the GPS.

Error 8: too commercial at the beginning.

Remember, you are building a bridge with another person, not just selling things in a dazzling way.

Fix: smile and be friendly...

But don't be too emotional.

Error 9: at first, it was too friendly.

There is no better way to pretend to be false than to pretend that potential customers are friends for a long time.

Fix: close to them with respect for each potential customer and proper courtesy.

Error 10: speaking more than listening.

Early visits are about building relationships and gathering information. If you don't keep talking, you can't achieve your goals.

Correction: asking customers questions and asking questions.

Error 11: argue with customers.

If the client disagrees with a key point, the argument will only make his differences more realistic.

Fix: ask the customer why he thinks so, then listen.

Error 12: discuss politics or religion.

These topics almost always fall into a dangerous situation which is difficult or impossible to get rid of.

Correction: the discussion is restricted to business or neutral areas.

Error 13: talk about your product.

Make sure you have something to sell, but if you advertise your product too early, you will be asked to go out.

Fix: before you sell, ask questions that you can understand.

Error 14: appear hasty or ironic.

A good laugh at a joke can make someone who is watching closely outside the window but not listening to the context.

Fix: pay attention to your words and manners at all times.

Error 15: lack of necessary product knowledge.

Potential customers do not want to hear repeatedly "I need to tell you next time..."

Correction: make sure that you have a thorough understanding of your products and policies before you visit.

Error 16: forget the customer's name.

Is there anything more embarrassing than forgetting the names of the people you are talking to?

Correction: write down the names of everyone in a small chart.

Error 17: ask personal questions.

You may think that customers are your friends, but if problems are too personal, you will easily mess things up.

Fix: focus the conversation on business issues, especially customer needs.

Error 18.

Answer your cell phone.

Gee! What are you thinking about? What phone calls are more important than a potential customer in front of you?

Fix: turn off your cell phone and put it in your briefcase.

Error 19.

It's too long to stay.

Your potential customers and hundreds of things are waiting for him or her to do it instead of spending time with you.

Fix: set the time limit for visits.

Error 20.

Let the meeting deviate from the theme.

This is not a time for gossip or chatting about a lot of complex problems.

Correction: provide a brief outline of how you will make your visit go smoothly.

Error 21: no follow-up.

If your meeting is successful, you want your clients to remember what decisions have been made.

Fix: arrange your follow-up activities quickly after the meeting.