Fourteen Points Of Successful Communication

Communication ability is an important index to evaluate the quality of a person. The importance of communication to enterprises is self-evident. It can be said that communication cost is the biggest cost for an enterprise. Without communication efficiency, there is no efficiency of enterprise operation. Without the quality of communication, there is no quality of enterprise operation. Without good communication, enterprises will have no cohesive force. Without good communication, enterprises have no fighting power. Therefore, improving the communication ability of every employee, especially the communication ability of managers, is to improve. Business management An important way of level.

Personally, I believe that Successful communication Should grasp Fourteen Points 。

First, distinguish objects. Identifying objects is the most important prerequisite for successful communication. Different ways of communication should be taken according to different objects. First of all, is it clear about the social identity of the communication object, whether the other side is a businessman or an official or something else? Secondly, it is necessary to clarify the relationship between the other person and himself. Whether it is the relationship between upper and lower class or cooperative relationship or family relationship? Again, it is necessary to make clear whether there is any conflict between the communication between the target and the communication object, and whether there is a forbidden area for communication. Again, we should clarify the characteristics and knowledge level of the other party, of course, it depends on the understanding of the communication objects. Finally, we should grasp the communication way that the communication partners like, and the other party likes to get straight to the point and be outspoken.

Two, clear objectives. It is very important to communicate clearly before communicating. That is, through communication, what results are expected to achieve. Many times, communication often becomes a kind of gossip and communication for a long time. As a result, no problem is solved, which wastes much time between the two sides. This is the result of a typical failure to communicate clearly.

Three, be prepared. Separating communication objects and communicating goals is preparation before communication. But the most important communication preparation is to set up a communication plan, that is, how to communicate clearly, what to say, how to speak, and how to answer the questions that the other person may mention. All these must be realized before communication.

Four, respect for the first. We should respect each other, whether communicating with people who are higher than their own status or communicating with those who are inferior to their own status. Such respect is respect from the heart rather than appearance. In the process of communication, your body language is very important. Maybe a casual action or a glance can affect your image and affect the communication mood of the other person.

Five, appropriate greeting. Proper communication is necessary before communicating with others, especially when the two parties are not familiar with each other. Appropriate greeting is to create a good atmosphere for communication, for the formal communication of the hot field, is to allow both sides to enter the formal communication state.

Six, control speech speed. In communication, be sure to speak well, speak slowly, and learn to control your speaking speed. Speaking too fast, it is easy to create a sense of oppression on the other side, leaving the impression of "unsettled and impetuous". Controlling the speed of speech can also set aside the time for thinking, so that you can think and speak as you please. To achieve this, we need experience. Remember: use your head to direct your mouth instead of thinking about it there. Sincerity is not equal to heart.

Seven, tone and intonation. The mastery of tone and intonation is a very profound knowledge. Most of the time, the tone and intonation of a speech manifest itself. Speech can be rhythmic, contagious, give people a sense of trust, many times to see the tone and tone of the master. In the grasp of tone and intonation, we should achieve the following: tone and intonation conform to one's own identity; not delicate and affectation; and steady and confident. {page_break}

Eight, pay attention to interaction. Communication is a matter of both sides, not a person's speech, should pay attention to interaction with the object of communication. This interaction is not only about language interaction, proper praise, confirmation of communication content, but also communication and interaction between eyes and body language. Without high quality interaction, there will be no successful communication.

Nine, do not interrupt easily.

No matter how the identity of the communication object is, do not interrupt the other party easily. It's rude to interrupt easily. Interrupting each other will affect the way of thinking of the other person, and it will also affect the enthusiasm of the other side's speech. If the other person feels that he is not respected, he may not want to say anything. If there are any problems, there are different opinions. Even if the other person's speech is wrong, let the other side speak, and do not interrupt the other party easily. This reflects a person's self-cultivation.

Ten, good at inspiring. Those who are good at communicating are always good at motivating others to speak. They are always good at grasping each other's shining points, encouraging each other and arousing their enthusiasm. Whether or not to do that depends on the level of knowledge and the level of understanding of the world. Communication efforts are also "beyond poetry".

Eleven, listen more and speak less. Communication is the level of listening, and then is the art of speaking. In the process of communication, we should listen carefully and grasp the inner meaning of the other language in depth, and then point it out in a more specific way. In addition, words must be lost, and what should not be said must not be said. We should think about it better. God gives us two ears and one mouth, that is, let us listen more and speak less.

Twelve, shallow but not deep. "Shallow but not deep" is an important principle of communication. Speaking should be divided into objects, and the proportion of speaking depends on what part of communication with others. This is a very simple principle, but we often ignore this. For example, it is a joke that people who are not very close to the relationship, and point out other people's shortcomings directly. Though they are good intentions, they cause the other's displeasure.

Thirteen, know how to tolerate. Because of different knowledge backgrounds, different values, and different life experiences, we all have different understandings of the same sentence and misunderstandings arise. Misunderstanding is a normal thing in communication. The way to dispel misunderstanding is to tolerate and understand the other's language in good faith rather than self interest as the center to understand the other's language. It is not easy to do this. This requires broadened mind and a higher sense of life.

Fourteen, perfect ending. It is very important for communication to have a good ending. At the end of the communication, we must finish at once, otherwise it will not only waste the time of both sides, but also make the two sides very embarrassed. When the general communication ends, the contents and consensus of the two sides will be confirmed. In addition, communication should be polite and courteous, and sometimes express gratitude to others.

In short, communication is a very profound knowledge and requires constant experience. Successful communication requires not only skill but also sincere attitude and life experience. I hope you can become a good leader in communication and help your success.