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    Telephone Etiquette And Communication Skills

    2010/12/18 17:58:00 97

    Telephone Etiquette Communication Skills

      

    Telephone Etiquette

    and

    Communication skills


    (1) the first important voice: (Hello, self introduction) the voice is clear, melodious and articulate.


    (two) keep your mood cheerful - facial expressions can affect voice changes.


    (three) correct posture and clear and clear voice: (enthusiastic, active, smiling) - keep the distance between the mouth and the microphone, and control the volume properly so as not to hear clearly and breed misunderstanding.


    (four) quick and accurate answer - preferably in three voices, the desktop has two or three phones to ring, long-distance calls as a priority.


    (five) serious and clear records - - When when, Who, what Where, where, What, what? Why, what reason? HOW how to deal with it.


    (six) effective telephone communication - active response and earnest listening.


    (seven) the courtesy before hanging up: (skillfully stopping, suggesting that the other person has a visitor, someone calling himself or having a telephone come in, etc.) - who is the first person to hang up the phone? Usually, the caller first hangs up and the leader hangs up first.

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