Learn A Little Trick: How To Deal With "I Look Around"

　 If the shopping guide warmly receives customers, customers can coldly say, "I'll take a look at it." What would you do?

Wrong coping

1. well, you can take a look at it and call me again. (then ignore customers)

2. Oh, OK, you can look at it.

3. well, you first look, like, you can try.

Problem diagnosis

When I teach in different parts of the country, I often ask students: store What kind of customers are the most difficult to deal with? More than 90% of the students give the answer is "no speaking or casual customers". This is true when training for Qipai and Jin Ba, such as training for brother and Mu Yu bamboo, as well as training in Hongxing ERK and XTEP. Even many of the shop managers who teach children's clothing brands such as pigs and bunny wheat also share the same view, which shows the universality of the problem in Chinese clothing stores.

"Oh, OK, then you can look at it," and "well, you can look at it and call me again." it's a negative language. It suggests that customers should take a look at it and see it. Then, once we deal with customers, it will become more difficult to communicate with customers again and deeply.

"Well, you can see if you like to try it first".

　　 Shopping guide strategy

As far as the case is concerned, if customers say "casual look", shopping guide can try to relieve the psychological pressure of customers, turn customers' excuses into their own reasons for approaching each other, and actively push the sales process to the direction of transaction. Of course, if customers really need a free choice of space, shopping guide should respect customers' wishes, let customers choose in a free atmosphere, guide shopping can return to normal positions, pay attention to customers' behaviors, observe customers' purchase interest, and provide customers with help when appropriate.

Language template 1{page_break}

Shopping guide: Yes, miss, there are many brands now, so I need to see more clothes. But I have to introduce to you some of the clothes that we are making special price. These clothes are sold very well, and the color styles are very suitable for you. Miss, it doesn't matter whether you buy it or not, you can get to know it first. You wait a moment.

Language template 2

Shopping guide: Oh, miss, it doesn't matter if you buy it now. You can look at our clothes first and know more about our brand so that you can think of us when you want to buy it someday.

Shopping guide: (Note: brief introduction) brand Immediately after question) excuse me, miss, what color clothes do you usually like to wear?

Language template 3

Shopping guide: Miss, what you said is reasonable. Now there are many brands of clothing, so it is necessary to have more look and comparison when buying clothes so that you can not regret it when buying it. Do you think so? So, miss, please look at it slowly. If you need it, please call me, but whether you buy it today or not, our service is the same. (Note: give customers proper space and pay attention to its trend).

Shopping guide: (Note: once the time is approaching, miss), this is the latest style that we have just arrived, miss. You sell it very well. Yes, by the way, miss, what kind of clothes do you want to know today?