Shanghai Shopping Mall Points Exchange Gift &Nbsp; The First Day, Consumers Are More Empty.

　　 Open "half finished" label for half an hour.

"Within one year, it bought more than ten million yuan. commodity It's hard to wait until the end of the year to give back. Miss Yu and his mother arrived in Shanghai at 11 o'clock yesterday, and saw the billboards on the billboards before the points were exchanged. Many of the exchange products had been labeled "finished", including what she wanted to change.

Reporters learned that recently, many holders of the I card of Yi Shi Dan membership card received a leaflet. According to the contents of the leaflet, from December 3rd to 26, Yi Shi Dan held "Christmas activities". As one of the series of activities, Yi Shi Dan yesterday launched the I card exchange ceremony. Customers with more than 3000 points can participate in the ceremony. Convertible gifts include D&G sunglasses, Hermes breakfast cups and saucers, feather quilts, canvas handbags, moisturizing cream, BURBERRY handkerchiefs, genuine thermal insulation cups, etc. but there are not many gifts.

"Why did the gift changed in the morning on the first day of the activity? What should the next consumer do?" Miss Yu asked the staff. "I am holding a diamond card. There are quite a lot of things that I buy in your shopping malls, so why can I be so mean when I give back?" Miss Yu is angry and unhappy. "Don't say you, I came here at half past ten in the morning, and I didn't exchange anything." Next to a female customer, Miss Yu said that he thought he was an early one, but when he arrived at the shopping mall, he found the billboard, and the label he had wanted to put on it had already been labeled "finished".

　 A large number of members only "hundred million" gifts.

"Is it true? What evidence do you have to prove that these things were taken away by consumers?" in the face of everyone's doubts, reporters saw that the staff of Yi Dan Dan refused to produce any evidence and said they would not replenish the goods.

"My diamond card number is 406507, and the membership number is 17720. If the number on the card represents the number of cards issued, no matter whether the diamond card number and the ordinary member card number are connected, it has at least tens of thousands of members. There are only 164 copies of such a huge membership scale, according to the leaflet, which is also known as the "big Christmas release"? Is it too lacking in sincerity? A staff member Chen surnamed went to the counter before answering any questions and asked the customer to "speak indoors". In the face of dissatisfaction, the staff finally answered, "we began to write the number of gifts on the leaflet, and how you love it, where to complain is your right."

"Businessmen may have written the number of things they have written on the leaflet," it is not illegal ", and this is so justifiably strong. Miss Yu feels that if the service industry only treats customers with no offense, its service level is very low. "Businessmen are tempting gifts to" cheat "consumers into shopping malls, so as to attract and entertain loyal customers.

"We just looked at the temptation of" big launch "at the end of the year, and then asked for a holiday. (I didn't think that the" big release "became empty. Obviously, the mall did not do enough. It was also emphasized that the consumers were looking for reasons. It was really unreasonable." in the afternoon, there were several consumers calling to rush to the air. Many people said that the mood of the incident had not even been happy for the weekend.

　　 Isetan

Refused to disclose the proportion of members and gifts.

Reporters then contacted the store of Yi Dan Dan, a gentleman claiming to be the head of the I card, told reporters that the number of gifts was limited, because the gifts were shipped directly from Tokyo, and could not be prepared for gifts when they were subject to customs restrictions, but the next time they could consider this problem properly.

As for whether customers can know whether or not they have "finished", Mr. Qian said, "we can not prove this problem now because customers' personal information is kept secret. In the final analysis, even if we reveal that these gifts are bought by members who are holding a certain card number, consumers will still question whether the card number is true or false." He emphasized several times: "no matter what the market does, consumers will have reasons." The reporter then asked how many members of the group enjoyed the benefit in this activity. Mr. Qian said, "no, it's a trade secret." He also stressed, "if you write, I can reserve the right to sue you."

　　 Consumer Protection Committee

Consumers' right to know should be fully protected.

"This kind of practice of Yi Shi Dan is indeed, as consumers say, a little lack of sincerity." Zhao Jiaoli, Secretary General of the municipal consumer protection committee, said in an interview with reporters that businesses should treat consumers with sincerity, although Yi Dan Dan wrote the number of gifts on the leaflets, but it is still not enough. They should tell consumers in advance how many members can benefit from this activity. If Yi Dan respected consumers, he should fully protect the consumers' right to know and make clear in advance. Instead of putting the so-called feedback activities as "superficial", it is bound to lose the trust of consumers.