Property Staff Training Plan

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Employees are the front-line workers who directly serve the owners / tenants. The quality of their work directly affects the quality of service, the reputation and image of the company.

Therefore, staff training is very important.

Refer to staff training plan for property company 2008

Induction training: the Property Management Company human resources department is responsible for pre job training for new recruits.

Post training: departments according to actual needs and specific work requirements, respectively, for employees.

1) knowledge should be known.

According to different jobs and jobs, professional knowledge, post norms, working procedures and working standards should be mastered.

In addition, there should be some understanding of the general situation of Ling Bo Lijing Villa Park and all kinds of knowledge related to services, so as to meet the needs of owners / households at any time.

2) capacity should be met.

We should not only be skilled in the skills and skills of this post, but also have the ability to respond to the needs of different owners / tenants.

3) attitude.

Refers to the appearance and the attitude towards others.

Different positions have different requirements. The appearance and appearance should be standard, clean, generous, smiling, sincere, polite, natural and efficient.

For owners / residents to create a fresh and comfortable, beautiful environment, clean and comfortable living space.

Organization of training

To speed up the improvement of the property management level of Ling Bo Lijing, there must be a perfect and systematic staff training plan. Now the company recruits the American arkendorf property consultant consultant company according to the situation of Ling Bo liking property management office, and carries out the work plan with two aspects of internal and external resources.

The in-house training is conducted by the in-house professionals in the arkansdorf property consultant company.

On the other hand, the relevant management personnel are assigned to visit Beijing and other cities in China for on-site inspection and on-site training.

Staff training system

1) staff training qualification

According to the in-service staff of each property management office, they are classified according to departments and ranks and trained according to their professional training contents.

In addition to the staff training program developed by the arkansdorf property consultant, the project manager can make training proposals and contents according to the needs of the field.

2) staff training arrangement

The property manager will submit to the human resources department the list of personnel involved in the training and the requirements to participate in the training according to the needs of various departments in the field.

1. Each course is between two hours and three hours.

2. Basic courses will be held from nine to noon on Saturday and Sunday morning. Other on-site training and targeted training courses will be arranged in the next shift.

3. Internal training contents are carried out in the property management office.

4, for external training, the list, location and scheme of the training personnel should be submitted and approved by the property company.

5. Training materials are compiled by the American aarkendorf property consultant based on past management experience, including basic property management generalizations, post duties and responsibilities, and handling of tight events, so as to improve the service quality of employees and reach professional standards.

1) training assessment

Each employee can take part in basic courses and thematic courses according to his rank, and a specific training needs to be recommended by the property manager.

After the end of each training session, the test will be completed, and the final written and competency examination will be completed after completing all the basic and special training courses required for the rank.

Staff training plan

2) training time

The training is divided into four phases. The first phase is the staff training plan based on the staff's property management foundation and concept, so that the property management foundation will be laid out in advance so as to facilitate professional training courses in the future.

This is a period of two thirty months. The second phase is a professional course. According to the needs of different functional departments, arrange the relevant staff training program. This period is three months. All departments will separate training separately. The third phase is retraining and special training. According to the first two training, staff review will be conducted. Meanwhile, special training will be arranged according to the project characteristics and management requirements of Ling Bo liking, in order to meet the actual needs of the site.

The last phase is for external training and assessment. According to the functional duties of staff, the human resources department, the project property manager and the American arkansdorf property consultant will submit the personnel list and the staff training plan plan according to the performance and needs of the employees.

After the investigation is completed, we will conduct a comprehensive assessment and assessment of all the staff, so as to confirm the final effect of the staff training plan course and personnel.

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