How To Solve The Problem Of Refund?

Establish customer integrity archives, credit evaluation and credit rating for customers.

Collect customer information and relevant files in advance, and collate and analyze them on this basis, and fully understand customer's financial status, market network, sales ability, organization and management.

This can avoid the risk of loan risk because of inadequate information when making paction decisions.

Formulate policies to encourage customers to actively repay money.

It can make customers better.

Management in 2. matters

A dynamic account tracking management system should be established. A dynamic management method should be adopted for the credit management of customers, that is to say, the credit situation of customers should be re evaluated according to the previous cooperation situation at regular intervals, and the credit policy and sales policy should be adjusted timely according to the evaluation results.

Among them, account tracking analysis and aging analysis are two important links. It is better to do monthly assessment, quarterly inspection and annual examination, so as to ensure that enterprises understand the trend of credit of each customer in time, identify high value and high credit customers, eliminate poor credit and low value customers, and reduce the rate of bad debt losses to a minimum.

Regular reconciliation.

Enterprises should issue monthly statements to customers, confirm that the amount of the goods is free from errors, and the two sides seal and endorse them, thus forming an instrument with legal effect.

A standardized and regular reconciliation system must be worked out to prevent the accounts receivable from getting bigger and bigger as snowballs, resulting in bad debts and bad debts.

Strengthen service and establish good customer relationship.

If enterprises want to return money better, they must be able to provide good services to customers, such as timely distribution, internal management and guidance and services to customers on external operations, so as to get customers' satisfaction and praise.

By strengthening the service concept and awareness, customers can not find reasons for arrears, and then avoid the problem of returning money.

Good customer relationship is also a powerful guarantee for the smooth settlement of the loan.

3. post event management

In order to recover money, we should adjust our mindset in advance.

Before receiving the receipts, it is necessary to ensure that the key documents are clear, clear accounts, and confirm the key personnel who are in arrears. They should be familiar with the methods commonly used by the customers to pay debts and prepare for them. When facing the customers, they should straighten their attitude, make sure that they are reasonable, advantageous, have a strong sense of superiority, be overwhelmed by the momentum, and convince the other side with sufficient reasons.

Assist customers in selling products.

Sometimes we encounter customers who do not want to return money, but the sales of products are not good enough.

At this time, enterprises can help customers to analyze the market, introduce corresponding marketing policies, and jointly plan and promote sales programs.

Let customers develop the habit of paying in time.

In order to prompt customers to pay in time, the business personnel of the enterprise must collect money in time.

The difficulty of payment depends on the time of default rather than the amount of the loan.

Research shows that the overdue time is inversely proportional to the average rate of payment.

If customers insist on not paying, it is necessary to consider whether they will continue to cooperate more or less. They should plan to control delivery, gradually reduce receivables, and use necessary methods to force customers to pay all their debts as early as possible.