"Volunteers In World Expo, Shanghai": Their Positions Are Different And Their Minds Are Interlinked.

Since the opening of World Expo, some hot words have been related to them, such as "cabbage" and "The Smurfs".

Walking in downtown streets, returning to the community, they can always see their figure, lost their way, some people guide; heatstroke, some people care about; crossing the road, someone reminded, big and small things, they always send warm help.

Each of them is in a different position, but they share a common label -- "volunteers in World Expo, Shanghai".

Park: the most vigorous "pakchoi"

"Get off the road, do not know" Dao ", first familiar with the environment, road traffic and toilet, drinking water wheelchair reservation machine......

Do not want to chat in the air complain, do not have no etiquette for tourists. This is the song of "cabbage" service compiled by the "cabbage" of "East Chinese Normal University". It publicises the World Expo, answers questions, guides the elderly, civilized advice and emergency response and so on.

The "pakchoi" in the park is mainly based on college students. They have volunteered in a unique way. The East China University of Science and Technology has manually painted a bright and charming world expo guide sign. The East China University of political science and law has produced a commemorative emblem printed with the motto of the school motto, "sincere knowledge, Ming De worship", as an encouragement to "Chinese cabbage".

Reporters learned that, in order to adapt to the characteristics of young people, the park has generally learned from the experience value management mode prevalent in online games. Service time, work items, good people and good things can be accumulated as "experience value". At the same time, the park has also established a volunteer grading and hierarchical incentive mechanism to enhance volunteers' sense of belonging through designing, producing and issuing matching accessories, ornaments, souvenirs and promotional materials.

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Volunteer service site: the most professional "The Smurfs"

Help passengers to inquire flight numbers, make visible and easy access cards...

At the Pudong Airport T2 arrived at the information desk, the volunteer Tang Yan's professional service was praised by many travelers.

At present, there are nearly 100 thousand volunteers in Shanghai, such as Tang Yan, who are active in the thousands of "colorful hearts" of the city. Because they unify the blue dress, people call them "The Smurfs" intimately, and their specialties are the characteristics of this group of volunteers.

Every volunteer in the city volunteer service station is "on the job". Before going to work, they must be trained and assessed by face-to-face attendance, online testing and practical training.

In addition to the mind, volunteer sites are equipped with many modern hardware facilities to ensure volunteers' professionalism.

Many stations have established a fast and diversified instant messaging system. Through wireless internet access, mobile phone group system, network integrated query platform, TV screen bulletin, LED instant messaging and other information means and terminals, we have unblocked the "point to point" communication network between headquarters and district workstations, as well as all grass-roots stations. At the same time, we have established a strong backstage support system. Volunteers can provide a variety of small language services to visitors through the 962288 hotline.

It is reported that since the trial run, as of June 17th, the city's site has provided information and enquiries for the public and tourists 4041466 times, 235016 times for language plation, 1798303 for civilized propaganda, and 9916 for emergency services.

Cities: the most enthusiastic volunteers in urban civilization

Starting from the trial run of the World Expo, Chen Zhongkang, a resident of the Shanghai steel community, appeared every day at the exit of the Yaohua Road Station on the subway. There was always a homemade list around him, and it kept a close record of which export corresponds to which area of the Expo area, what pavilions in the A area, and what pavilions in the B area.

Lao Chen even took stock of the highlights of the Expo, and the best way to see the Expo.

Chen Zhongkang is a subway volunteer in the new village street of Shang gang and a member of World Expo city civilization volunteer in Shanghai.

In Shanghai, there are nearly 2 million enthusiastic urban civilization volunteers like Lao Chen. They carry out voluntary services around safe Expo, traffic civilization, clean cities, civilized parks, public visits, Expo publicity, window services and community services.

At the intersection, subway station and bus stop, about 100 thousand of the traffic civilization volunteers are actively guiding the public and tourists; in downtown, in the community, volunteers in clean cities use "I smile, I pick up", "Thursday cleaning day" and other volunteer services to beautifying the life of the city.