Internet Customer Service Tears, Plead For Comments, Show Mercy.

The core tip: "before buying things, we must first shop online than price, than credit", every rookie has accepted online shopping master such enlightenment.

But I didn't expect that the iron laws of price and credit had been laid ambush by the shop owners.

"Before buying things, we must first shop online than price, than credit", every rookie has accepted online shopping master such enlightenment.

But I didn't expect that the iron laws of price and credit had been laid ambush by the shop owners.

Shop set postage trap

Online shopping is also shipped from Shanghai to Beijing. Some stores charge 10 yuan for express delivery, while some stores cost 15 yuan or even 20 yuan.

The difference between the express company's bid price is certain, but the more subtle reason is that some online stores deliberately increase the courier fee and earn the postage price difference.

This is already a hidden rule in the industry.

Informed sources told reporters that eating the express price difference is the source of profits for many online businesses.

Taobao shipped large businesses, even though it indicated that the express price was 10 yuan, but the actual cost to the courier might not even be 5 yuan.

A senior businessman told reporters that this is a means of online shop competition. When buyers search Taobao for treasure, the default ranking of websites is the price from low to high.

There are too many businesses on the Internet to operate similar products. If you want to be in front of the search results, you will have to rely on low prices.

The loss of low price has to be earned from the express fee.

"Even if a commodity earns 5 yuan for express delivery and sells 200 pieces in a month, it can earn thousands of dollars by express delivery alone."

"Circle circle" to praise consumers.

Miss Qin likes to buy cosmetics online. In order to ensure that every purchase is guaranteed by the big shop, she chooses the "credit" ranking when choosing goods, and only buys the goods of the top several stores.

But several times, she found that the quality of these goods is generally, and the delivery time is longer than the agreed time.

She wondered: the service of the crown seller seems to be undeserved.

An industry insider told reporters that the Internet brush credit is already an open secret between online stores.

Reporters enter Taobao's credit on Baidu to search keywords, find 10 million Web pages, including some online credit platform, some promise more than 6000 yuan to brush up a crown seller.

In addition to this way of outsourced credit, some stores have also adopted the "circle" approach. Several friends have bought online products and bought goods from each other. After taking photos, they immediately displayed the success of the purchase online, and then they gave "good reviews" to each other.

A more secure way is to sell a particularly cheap item on the internet shop. It has nothing to do with the main products. Bulk purchases between several online stores can guarantee a rapid rise to the crown seller in the shortest time. And when Taobao checks, it can also safely and boldly supply the purchase order and delivery list.

The pots and pans of Miss Zuo's home are directly ordered from Taobao.

Once they went out, the family saw the courier send the goods to the door without payment.

When she came back, she found that the products were very rough, and they were too different from the photos provided by the shop.

She negotiated with the seller for nearly 20 days and finally returned the merchandise.

A Taobao crown seller told reporters that goods and photos do not match, which is very normal in the field of online shopping, after all, the photos on the Internet are produced by professional equipment.

Moreover, some online stores hang on the Internet are genuine licensed goods, but when shipped, will buy from the market to buy high imitation version instead.

As long as customers do not check carefully when receiving goods, even if they get mixed up.

If the customer finds out, the online customer service immediately acknowledges that it is "wrong", and readily agrees to the buyer's request for return or replacement, and then "tears and pleads" when the buyer comments.

Buyers are soft hearted, and online sales records will eliminate a bad comment that should have occurred.

Complaint analysis

Online shopping open inspection is very important.

Check credit, look at the evaluation, compare the price, listen to customer service, buyers buy products online, there are only so few tricks.

But who can imagine that the simple standards of price and credit concealed mystery?

Therefore, the inspection is the last link. If we can open the box and check the goods again, then it will be the best choice. Otherwise, we will check the logistics information and information before receiving the goods.

Payment should also be made to cash on delivery, or professional payment tools such as Internet banking and Alipay.