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    Workplace Communication Requires Knowledge Of Etiquette And Etiquette.

    2008/8/19 12:33:00 41782

    Language is a bridge for information communication between the two sides, and a channel for ideological and emotional exchanges between the two sides.

    Language occupies the most basic and important position in interpersonal communication.

    As a way of expression, language can express various kinds of information and rich and varied thoughts and feelings with time, occasion and object.

    Language is expressed.

    The key to speaking politeness is to respect each other and self humility.

    To speak politely, we must do the following:

    1. Use honorific, humble and elegant language.

    (1) honorific

    Honorific, also known as "honorific", is relative to "humility", which means respectful and polite words.

    Besides the need for politeness, we can use honorific words as well as reflect one's cultural accomplishment.

    1. use of honorific words

    First, more formal social occasions.

    Second, talk to teachers or people of higher status.

    Third, dealing with people for the first time or meeting people who are not familiar with it.

    Fourth, meetings, negotiations and other official occasions.

    2. commonly used honorific words: "please" in everyday use, the word "you" in the second person, the pronoun "Your Excellency", "respect your wife", "you" and so on. Besides, there are also some commonly used words and expressions, such as "long time", which is not known for a long time.

    (two) modest language

    Humility is also called "modest words". It is relative to "honorific" and a kind of expression of humility and self modesty.

    The most common use of modesty is to humble oneself and his relatives in front of others.

    For example, we call ourselves "stupid", "family strict, family kindness, family elder brother, family sister-in-law" and so on.

    Self respect and respect for people are inseparable.

    Although modest words are not widely used in everyday life, their spirit is everywhere.

    As long as you show your modesty and earnestness in everyday expressions, people will respect you.

    (three) Ya language

    Ya language refers to some more elegant words.

    Elegant language is often used in some formal occasions, as well as in the presence of elders and women, to replace casual or vulgar words.

    The use of elegant language can reflect a person's cultural accomplishment and respect others' personal qualities.

    In dealing with people, if you are entertaining guests, you should say "please use tea" when serving tea.

    If you still serve dessert, you can use "please use some refreshments."

    If you finish eating before someone else, you should greet others and say, "please slow down."

    The use of Ya language is not mechanical or fixed.

    As long as your manners and manners are polite, people will be impressed with your personal accomplishment.

    As long as we pay attention to the use of refined language, it will surely be of great benefit to the formation of a civilized and noble social atmosphere and help to improve the overall national quality of our country.

    Two, coping with everyday situations

    (1) keep an appropriate distance from others.

    Speaking is usually for communication with others. To achieve this goal, first of all, attention must be paid to the content of speech. Secondly, attention must be paid to the importance of voice when speaking, so that the interlocutors can understand.

    In so doing, we must pay attention to keeping distance from the interlocutors.

    Speaking at an appropriate distance is not entirely about whether the other person can listen to his or her own speech. There is also a question of how to be more polite.

    From etiquette, speaking too far away from the other will make the interlocutors mistaken that you do not want to show him friendly and close, which is obviously impolite.

    However, if we talk with people at a relatively short distance, it will be most annoying to spit on others' faces with a little carelessness.

    Some people, because there is a habit of talking with others, and knowing that others' scruples are splashed by their mouths, the prophet uses their hands to cover their mouths with interest.

    It is not easy to do so.

    Therefore, generally speaking, the distance between one or two people is most suitable for etiquette.

    In doing so, it not only lets the other person feel a friendly atmosphere, but also maintains a certain "social distance", which is most comfortable in the subjective feelings of ordinary people.

    (two) call others appropriately.

    No matter new or old friends, they must call each other when they meet.

    Everyone wants to be respected by others. People value their status.

    It is a great respect for a person with title to call his title.

    The first name applies only to people close to each other.

    If you have a different relationship with a person with a title, you call his name more cordial, but if you are in public and social situations, it will be more appropriate for you to call his title.

    For intellectuals, they can be called their titles directly.

    However, for a degree, besides a doctor, other degrees can not be used as appellations.

    (three) good spoken language.

    Whether celebrities or ordinary people, as the two sides of the conversation, they should be equal.

    Conversation generally selects topics that everyone is interested in, but there are some problems that should not be touched: for example, the age, income, value of personal belongings, marital status, religious belief, or not.

    Asking these questions is impolite and ill bred.


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    With the increasing popularity of mobile phones, it has become one of the greatest threats of etiquette to use mobile phones in social and workplace situations. Mobile etiquette has attracted more and more attention. Overseas, such as Australia Telecom's business hall, has adopted a way to provide customers with the "mobile etiquette" brochure to promote cell phone etiquette. Public places, especially stairs, elevators, junctions, sidewalks, etc., should not be used as mobile phones.

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